Robert Thompson

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

• QEI NAESA Certified Elevator Inspector License – 6/2017 - Present
• New York State Elevator Inspector License – 1/2022
• New York State Elevator Mechanic License – 1/2022

• 09/2017, Present, Manager, Control Desk Operations, MTA NYC Transit Authority, NY, Managing the 24 /7 a week operation of the Control Desk of Elevators and Escalators. Ensure prompt response to emergencies and efficient deployment of personnel responding to equipment outages and maintenance work. Managing the maintenance, repair and conversion of the LiftNet & REM+ systems, maintenance planning, procedural changes and providing various equipment performance reports. Act as Elevators and Escalators Department liaison with other NYCT groups such as ADA, Law, Office of System Safety, Stations and Central Payroll.
• 05/2018, 12/2021, Elevator Inspector, Crimson Inspection, Perform inspections and ensure violations for elevators, escalators, material lifts and dumbwaiters for the New York City Department of Buildings.
• 01/2016, 09/2017, Maintenance Supervisor 2, MTA NYC Transit Authority, NY, Supervised 17 direct reports at the Elevator and Escalator Control Desk, which included management of department operations such as, inputting EERMS, LiftNet (Remote Monitoring System) and CCDA (Computerized Movement). Supervising all 4 Zones covered by the Elevator and Escalator Department as needed. Managed field personnel (over 350 employees); including staff assignments and reactive direction based on need. Managed and analyzed qualitative performance data of Control Desk staff; highlighted positives and course correct issues as they arise. Analyzed systems data (such as EERMS); developed comprehensive documents for reporting to executive level authority such as Deputy Superintendents, Superintendents, General Superintendents, Assistant Chief Officers and Chief Officers within New York City Transit Authority. Tabulated payroll for the Elevator and Escalator Control Desk personnel.
• 11/2014, 01/2016, Maintenance Supervisor 1, MTA NYC Transit Authority, NY, Worked on the EERMS, Liftnet (Remote Monitoring System) and Computerized Movement Application”. Managed field personnel as needed. Analyzed data as needed as a Control Desk Supervisor.
• 07/2003, 11/2014, Transit Electro-Mechanical Maintainer, MTA NYC Transit Authority, NY, Worked from schematic diagrams to troubleshoot, repair, test and inspect elevators and escalators of New York City Transit Authority’s Maintenance of Way Division. Specialized training in maintenance, repair and inspections on the Fujitec PS-S-1200, O&K RTHD, O&K RTHD-M4NY, & Kone Trans 180 series escalators at the Bowling Green, President St, Court Street Borough Hall, Myrtle & Wyckoff, East New York, Jay Street Borough Hall, High Street, West 4th Street, Smith & 9th Street Stations. Specialized training in maintenance, repair, and inspections on the hydraulic elevators at Bowling Green, Court Street Borough Hall, Myrtle & Wyckoff, Atlantic Avenue, Brooklyn Bridge, Church Avenue, Broadway Nassau Stations. Dedicated training in maintenance, repair and inspections on the traction elevators at Clark Street, Court Street Borough Hall, and Stillwell Avenue Stations. Tested and repaired PLCs, charging systems, electrical circuits using multi-meters. Conducted load testing for elevators and remote equipment monitoring systems. Fabricated parts as necessary for such equipment using power tools and perform related work. Maintained and imported record documentation such as logbooks, maintenance in accordance with standard operating procedures and TENS tracking software of employee’s attendance, maintenance, job repairs and work orders.
• 07/2000, 07/2003, Transit Electro- Mechanical Apprentice, MTA NYC Transit Authority, NY, Trained and assisted with Senior Mechanical Maintainers. Inspected, repaired and upkeep of Elevators & Escalators. Applied, tested, and passed the Transit Electro-Mechanical Maintainer Examination.