Robert Thompson
El Paso
Summary
Knowledgeable Manager on Duty with comprehensive background in bar operations and staff supervision. Proven track record of supporting seamless bar service through effective inventory management and team coordination. Demonstrated expertise in maintaining cleanliness and organization while streamlining workflows to maximize efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head Barback
Crown & Eagle
07.2024 - 11.2024
- Reduced beverage waste by implementing proper pouring techniques and training new staff members.
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Streamlined bar operations by effectively managing inventory levels and placing orders as needed.
- Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
Manager on Duty
Maria's Cantina
10.2023 - 03.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager on Duty
Smokey's
03.2023 - 10.2023
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager on Duty
Gilly's
08.2021 - 03.2022
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained employees in essential job functions.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Manager on Duty
Union Draft House
01.2017 - 07.2021
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Defined clear targets and objectives and communicated to other team members.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Replaced beer kegs as needed, insured product flow lines were cleaned and sanitized regularly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Barback
Mavericks Bar & Grill
05.2016 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Prepped kitchen and shared cooking duties
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maintenance & Concessions Assistant
Faith Christian Academy
06.2003 - 03.2014
- Demonstrated strong multitasking abilities while juggling multiple responsibilities such as food preparation, cash handling, and customer service.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Adapted quickly to changing circumstances during high-volume events by prioritizing tasks effectively under pressure.
- Set up and broke down concessions stations efficiently, maximizing operational time during events.
- Assisted in inventory management, keeping track of stock levels and placing orders as necessary.
- Prepared food items according to health regulations, ensuring quality and consistency of products served.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and maintained Gym Facilities for various sporting events and seasonal events.
- Assisted in maintaining school building and facilities.
Education
General Studies
Faith Christian Academy
El Paso05-2003
Skills
- Workplace safety
- Detail-oriented
- Cleanliness standards
- Sanitation standards
- Supply replenishment
- Bartender backup
- Bar organization
- Beer keg installation
- Teamwork and collaboration
- Customer service
- Cash handling
- Safe food handling
- Complaint handling
Certification
TABC Training, 06/14/2021
Food Handlers Permit
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Head Barback
Crown & Eagle
07.2024 - 11.2024
Manager on Duty
Maria's Cantina
10.2023 - 03.2024
Manager on Duty
Smokey's
03.2023 - 10.2023
Manager on Duty
Gilly's
08.2021 - 03.2022
Manager on Duty
Union Draft House
01.2017 - 07.2021
Bartender/Barback
Mavericks Bar & Grill
05.2016 - 12.2016
Maintenance & Concessions Assistant
Faith Christian Academy
06.2003 - 03.2014
General Studies
Faith Christian Academy
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