Robert Thurman
Summary
Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Dedicated Automotive and Sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Automotive Technician
Pasthur Llc / Box Of Bolts
05.2013 - 10.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Business Owner/Driver
Your Airport Shuttle Service /Reliable Employee Tr
03.2017 - 02.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mortgage Field Inspector
Self-employed
05.2009 - 02.2013
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Visited site locations to assess vacancy and condition.
- Documented condition and special features to provide accurate estimations.
Route Sales Representative
Robinsons Cleaners
04.2010 - 02.2012
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Utilized route optimization software to plan and manage delivery routes.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Class B CDL Truck Driver
Robinsons Cleaners
11.2008 - 04.2010
- Maintained clean driving record, adhering to [State] laws and safety standards.
- Navigated complex routes without use of GPS or wayfinding in areas of low signal.
- Skilled in operation of automatic and standard transmission vehicles.
- Skilled driving in poor weather conditions.
- Demonstrated level-headedness in emergency situations involving passengers or vehicles.
- Transported high value cargoes with zero loss.
- Trained to properly secure various types of cargo.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected truck for defects and safe operating condition before, during and after trips.
Service Advisor
McKay Motors New Auto Dealership, GM And Mazda
05.2005 - 11.2008
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Interpreted diagnostic results to provide accurate repair recommendations.
Automotive Technician
Dodge City Motors
02.2002 - 05.2005
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Service Advisor
Ollmanns Automotive
01.1999 - 02.2002
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
Automotive Technician
Columbia Mitsubishi
09.1997 - 01.1999
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Automotive Mechanic
Mr G's Tire And Auto
03.1994 - 09.1997
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Changed vehicle oil and replaced filter.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Test drove vehicles to determine problems and test repairs.
- Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
- Inspected and tested equipment to locate worn and damaged parts.
- Assessed vehicle maintenance status and completed needed service.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Automotive Mechanic
German Imports
04.1993 - 03.1994
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Tire Service Technician
Plaza Tire & Auto Svc
04.1991 - 04.1993
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
- Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
- Maintained and stored tools daily to enable retrieval from proper storage locations.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Assembly Line Worker
Toastmaster
05.1990 - 04.1991
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
CDL Class B Driver /Sales Representative /Diesel Mechanic
Earl Veterinary Supply
10.1987 - 05.1990
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed routine maintenance on truck to keep in working order.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
High School Diploma -
Fayette High School
Fayette, MO05.1988
Skills
- Estimating Work
- System Repairs
- Issue Resolution
- Customer Service
- Parts Replacement
- Job Scheduling
- Alignments Experience
- Suspension Systems
- Customer Relationship Management (CRM)
- Troubleshooting Skills
- Supply Ordering
- Rust Removal
- Valid Driver's License
- Engine Repair
- Brake Systems
- Preparing Work Orders
- ASE Certification
- Diagnostic Abilities
- Inspecting Vehicles
- Customer Retention
- Competitor Research
- Network Development
- Lead Prospecting
- Territory Growth
- Product and Service Sales
- Prospecting Skills
- Product and Service Knowledge
Certification
Previously Certified : ASE, NapaTech, Mitsubishi Tech, Chrysler Tech, Hyundai Certified, GM Service Advisor
Additional Information
In sales position with Robinsons cleaners I utilized and participated in networking with Columbia, MO Chamber of Commerce and Business Networking International ( 1 year as chapter vice president ). Both very worthy businesses to be a part of if you utilize what they provide. I built a route that had been operated for 8 years with 10 customers to 600 customers in under 2 years with door to door cold calling, and networking.
Timeline
Business Owner/Driver
Your Airport Shuttle Service /Reliable Employee Tr
03.2017 - 02.2019
Automotive Technician
Pasthur Llc / Box Of Bolts
05.2013 - 10.2023
Route Sales Representative
Robinsons Cleaners
04.2010 - 02.2012
Mortgage Field Inspector
Self-employed
05.2009 - 02.2013
Class B CDL Truck Driver
Robinsons Cleaners
11.2008 - 04.2010
Service Advisor
McKay Motors New Auto Dealership, GM And Mazda
05.2005 - 11.2008
Automotive Technician
Dodge City Motors
02.2002 - 05.2005
Service Advisor
Ollmanns Automotive
01.1999 - 02.2002
Automotive Technician
Columbia Mitsubishi
09.1997 - 01.1999
Automotive Mechanic
Mr G's Tire And Auto
03.1994 - 09.1997
Automotive Mechanic
German Imports
04.1993 - 03.1994
Tire Service Technician
Plaza Tire & Auto Svc
04.1991 - 04.1993
Assembly Line Worker
Toastmaster
05.1990 - 04.1991
CDL Class B Driver /Sales Representative /Diesel Mechanic
Earl Veterinary Supply
10.1987 - 05.1990
High School Diploma -
Fayette High School
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