Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ROBERT TINI

ROBERT TINI

Philadelphia,PA

Summary

Multifaceted, with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Courtyard Marriott
01.2021 - 01.2025
  • Through my management of front desk operations, optimization of retail inventory, facilitation of interdepartmental communication, and diligent resolution of guest concerns, I consistently strived to deliver an outstanding guest experience.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Completed bi-weekly payroll for 25 employees.

Insurance Producer

State Farm
01.2020 - 03.2021
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Worked in high-volume, competitive sales environment.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.

Operations + Marketing Manager

Verge Athletics
01.2011 - 01.2019
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Oversaw a complete company rebranding.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Led weekly classes for up to 25 individuals with consistent participation and positive feedback.
  • Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.

Education

Hospitality

Neumann University
Aston Mills, PA

Design

Art Institute of Philadelphia
Philadelphia

Skills

  • Microsoft Office
  • Scheduling
  • Consultations
  • Copywriting
  • Organization Practices
  • Team Building
  • Customer Facing Relations
  • Time management
  • Compliance/Regulations
  • MailChimp/Eblasts
  • Problem-solving skills
  • Staff supervision
  • Remote work experience
  • Project management

Certification

  • Licensed in Property, Casualty and Life Insurance
  • Entrepreneurial Operating Systems Certification
  • Nutrition Counseling Certification
  • Olympic Weightlifting Coaching Certification

Languages

Spanish
Professional Working

Timeline

Front Desk Supervisor

Courtyard Marriott
01.2021 - 01.2025

Insurance Producer

State Farm
01.2020 - 03.2021

Operations + Marketing Manager

Verge Athletics
01.2011 - 01.2019

Hospitality

Neumann University

Design

Art Institute of Philadelphia

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