Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robert (Bobby) Tipton

New Britain,CT

Summary

Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.

Overview

16
16
years of professional experience

Work History

Shift Leader

GKN Aerospace
07.2019 - Current
  • Efficiently and effectively design high-quality composite parts according to standard and non-standard operating procedures
  • Use hand and power tools to prepare injection molds, equipment, parts, assemblies, and machinery for operation
  • Organize work area, plan tasks with team, perform assigned and sought out work, and meet or exceed quality and delivery expectations and requirements
  • Record all machine operating parameters accurately on parts, resident operation sheets, etc
  • To ensure accuracy in traceability, quality, inventory management, labor expenditures, delivery schedules, and meeting or exceeding production rates
  • Maintain a clean work environment in full compliance with all internal, safety, environmental, customer and government regulations
  • Train other employees, as needed, to perform assigned tasks
  • Cross-train in any area as needed.

Wireless Sales Consultant

Verizon Wireless (Russell Cellular)
07.2018 - 07.2019
  • Attended weekly team meetings to discuss strategies for improving sales results.
  • Maintained accurate records of all sales transactions using point-of-sale systems.
  • Provided in-depth product knowledge, including features and benefits of various wireless devices.
  • Explained service plans and contract terms while upselling accessories and additional services.
  • Demonstrated how to use products, services, and applications related to wireless devices.
  • Assisted customers with setting up new accounts and activating existing ones.

Wireless Sales Expert

Wireless Advocates
06.2016 - 07.2018
  • Explained warranties and contracts to customers before closing a sale.
  • Created displays to promote sales and attract more business.
  • Maintained knowledge of current promotions, product launches, and pricing plans.
  • Processed payments accurately through cash registers or POS systems.
  • Generated reports summarizing sales activities, customer feedback, and product performance metrics.
  • Analyzed market trends to identify areas of improvement within store operations.
  • Assisted customers in selecting the best wireless plan for their needs.
  • Organized promotional events such as contests or giveaways to generate interest in store offerings.
  • Developed relationships with local businesses to increase sales opportunities.
  • Assisted with inventory management by keeping track of stock levels, ordering new items, and stocking shelves.

Central Station Dispatcher

Sonitrol (Temp)
02.2016 - 06.2016
  • Received incoming telephone or alarm system calls regarding emergency and non-emergency services within Rocky Hill, CT
  • Entered, updated, and retrieved information from teletype networks and computerized data systems
  • Observed alarm registers and scanned maps top determine whether a specific emergency is in the service area.

Shift Supervisor

CVS
08.2014 - 01.2016
  • Coordinated, directed, and reviewed activities in sales and service accounting and record-keeping for receiving and shipping operations
  • Accessed marketing potential of new and existing store locations
  • Resolved customer complaints regarding sales and service.

Wireless Sales Associate

Sam’s Club
08.2008 - 09.2011
  • Explained the use, operation, and care of merchandise to customers
  • Computed sales prices, total purchases and receive and process cash or credit payment
  • Successfully promoted and sold insurance, financing, and other services to customers.

Education

High School Diploma -

Newington High School

Skills

  • Production Scheduling
  • Operations Support
  • Customer Service Management
  • Equipment Troubleshooting
  • Production Reporting
  • Goal Setting and Tracking
  • Training Assistance
  • POS System Operation
  • Employee Attendance Monitoring
  • Sales and Upselling
  • Assigning Work
  • Creative Problem-Solving
  • Policy Enforcement
  • Sales expertise
  • Decision-making capabilities
  • Team Supervision
  • Staff Supervision
  • Quality Inspections

References

References available upon request.

Timeline

Shift Leader

GKN Aerospace
07.2019 - Current

Wireless Sales Consultant

Verizon Wireless (Russell Cellular)
07.2018 - 07.2019

Wireless Sales Expert

Wireless Advocates
06.2016 - 07.2018

Central Station Dispatcher

Sonitrol (Temp)
02.2016 - 06.2016

Shift Supervisor

CVS
08.2014 - 01.2016

Wireless Sales Associate

Sam’s Club
08.2008 - 09.2011

High School Diploma -

Newington High School

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Robert (Bobby) Tipton