Robert Tolbert
Theodore,AL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Shop Manager
Gulf Coast Custom Wheels
03.2021 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints through [Action] and [Action].
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of garage workspace, working closely with employees to systemize tasks.
Carpenter
Chris Holmes Construction LLC
10.2020 - 03.2021
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Completed installations of building structures, trim, flooring and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Monitored tool and equipment condition and arranged repairs.
- Installed paneling on walls to deaden sound, complete decorations or absorb shock based on individual customer requirements.
- Led garages, residential homes and addition projects to completion.
- Placed building paper over subflooring to protect final flooring material from water damage.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Built and hung custom doors and frames.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Properly poured, set and cured concrete.
- Cut and installed insulation for residential and commercial buildings.
- Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
- Selected and ordered lumber or other required materials to keep inventory at sufficient levels.
- Inspected job site location to evaluate for code violations and coordinated necessary maintenance or repairs.
Fabricator/Installation Manager
Aqua Stone Granite And Marble Countertops
02.2003 - 05.2004
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
Service Technician
Roto-Rooter
01.2002 - 03.2003
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
Construction Foreman
Triple M Enterprises
09.1995 - 02.2002
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Maintained heavy equipment, tools and machinery.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Inspected work for compliance with applicable regulations and job specifications.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Verified and submitted team timesheets.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Developed work schedules for team members to maximize shift coverage.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Education
GED -
Theodore High School
Theodore, AL09.1989
Skills
- Records Organization and Management
- Mathematical Calculation and Reasoning
- Problem Anticipation and Resolution
- Administrative Management
- Business Leadership
- Producing and Revising Drawings
- Company Standards
- Construction Documentation
- Complex Problem-Solving
- Architectural Design
- Fabrication Specifications
- Hand Sketches
Timeline
Shop Manager
Gulf Coast Custom Wheels
03.2021 - Current
Carpenter
Chris Holmes Construction LLC
10.2020 - 03.2021
Fabricator/Installation Manager
Aqua Stone Granite And Marble Countertops
02.2003 - 05.2004
Service Technician
Roto-Rooter
01.2002 - 03.2003
Construction Foreman
Triple M Enterprises
09.1995 - 02.2002
GED -
Theodore High School
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