Robert Tolliver
Avondale,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Retail Branch Manager
UMB Bank
Phoenix, AZ
08.2020 - Current
- Developed and implemented strategies to increase customer satisfaction, improve operational efficiency, and reduce costs.
- Supervised staff of 4 employees, including hiring, training, scheduling and performance management.
- Provided leadership in creating a positive work environment while ensuring compliance with all company policies.
- Analyzed sales data to identify trends in customer behavior and develop strategies to maximize sales revenue.
- Conducted regular meetings with the team to discuss goals and objectives; provided feedback on performance.
- Resolved customer complaints in a timely manner; developed processes to prevent future issues from occurring.
- Promoted the brand through special events, marketing campaigns or promotional activities designed to attract new customers.
- Provided guidance on product selection based on individual customer needs; assisted customers with finding the right product for their needs.
- Participated in weekly conference calls with corporate office regarding new initiatives or changes in policy and procedures.
- Managed dispute resolution between customers and staff members; addressed any conflicts promptly and professionally.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Grew business banking relationships through proactive outreach.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Warehouse Manager
Staples.com
Phoenix, AZ
08.2018 - 08.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
CSR, Sales
Frito Lay
North Phoenix, AZ
04.2008 - 08.2018
- Followed up with customers to ensure their satisfaction with products or services they received.
- Responded promptly to all incoming sales inquiries from potential customers.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Assisted in developing marketing strategies for new product launches and promotions.
- Performed account maintenance duties such as updating customer information in CRM system.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Ensured compliance with applicable laws and regulations related to sales process.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Education
Some College (No Degree) - Business And Education
Glendale Community College
GlendaleSkills
- Sales Promotions
- Coaching and Mentoring
- Sales Development
- Excels in team leadership
- Relationship building and management
- Customer Service
- Sales professional
- Work Prioritization
- Friendly
- Decision-Making
- Sales management
- Excellent communication skills
- Team Player
- Approachable
- Customer Relationships
- People-oriented
- Basic mathematical aptitude
- Financial Advising
- Resourceful nature
- Conflict Resolution
- Reliable
Accomplishments
- Finished Top 5 in Sales 3 years in a row.(Frito Lay)
- Built up 2 routes in growth over 25% from prior year. (Frito Lay)
- Promoted from banker to manager in just over a year. (UMB Bank)
- Hit sales Goals to max bonus 7 quarters in a row.(UMB Bank)
Timeline
Retail Branch Manager
UMB Bank
08.2020 - Current
Warehouse Manager
Staples.com
08.2018 - 08.2020
CSR, Sales
Frito Lay
04.2008 - 08.2018
Some College (No Degree) - Business And Education
Glendale Community College
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