Hi, I’m
Robert Tomberlin
Eight Mile,AL
Summary
Energetic Manager with 24+ years of experience offering quality food services and retail sales. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Also accomplished salesperson and sales team lead management.
Overview
24
years of professional experience
Work History
GPS Hospitality DBA Burger King, Mobile, AL
Restaurant General Manager
06.2022 - Current
Job overview
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Fuego Coastal Mexican Eatery, Mobile, AL
Owner/Operator
04.2018 - 04.2022
Job overview
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Prepared annual budgets with controls to prevent overages.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed business plan, processes and procedures to provide superior service to customers.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Managed Payroll, Food Costs, and operating costs on a daily basis
- Literally handled everything from every standpoint on every aspect of my business.
- Designed spreadsheets, inventory forms, and pnls using excel and other microsoft programs.
- New every nickel spent and earned during business
- Developed award winning dishes and customer service which earned our business numerous awards including Top 10 Restaurant in the state and best Mexican restaurant in Mobile 2 times
Waffle House, Norcross, GA
Unit/District Manager
08.2009 - 05.2018
Job overview
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Supervised 3 more locations to enforce high-quality standards of operation. At any given time leading my team of around 100 employees.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Generated financial and operational reports to assist management with business strategy.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Coordinated with other district managers to actualize performance improvement strategies.
- Optimized team performance with newly implemented sales and merchandising procedures.
Ken's Car Tunes, Mobile, AL
Saleman/Assistant Manager
06.1999 - 04.2009
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Consistently Top 3 in Sales every quarter
- Helped establish B2B network with local Marine Dealers
- Helped develop consistent sales method for new employees and trainees to learn.
Education
University of South Alabama , Mobile, AL
B.A. Business Administration from Business Management
07.2009
Skills
- Leadership, development, and coaching
- Strong oral and written communication skills
- Excellent interpersonal skills
- Ability to learn and adapt quickly to changing markets
- Ability to delegate projects to met deadlines
- Ability to prepare and present ideas and recommendations to colleagues, managers
- Direct reports with ample notice and preparation
- Hiring and training
- Brand standard promotion
- Proven sales record
- Staff development talent
- Organization and prioritization
- Employee recruitment expertise
- Ability to team build and recruit
- Accounts Payable and Accounts Receivable
- Annual Performance Reviews
- Customer Loyalty
- Production Preparation
- Analyzing Finances
- Suggestive Selling
- Corrective Actions
- Disciplinary Action
- Schedule Coordination
- Billing and Payment Processing
- Strategic Forecasting
- Profit and Loss Control
- Inventory Management
- Profit Margins
- Staff Scheduling
- Hospitality Management
- Training and Development
- High-Volume Environments
- Supply Ordering and Management
- Quality Reviews
- Legal Standards
- Control Inventory Costs
- Collaborative Relationships
- Database Interface and Query Software
- Schedule Crew Members
- Calm and Pleasant Demean
- Proposal Preparation
- Vendor Contracts
- Equipment Maintenance
- Optimizing Profitability
- Community Events
- Business Administration
- Manage Promotions
- Teamwork and Collaboration
- Continuous Quality Improvement (CQI)
- Team Relationships
References
References Page Available Upon Request
Timeline
Restaurant General Manager
GPS Hospitality DBA Burger King
06.2022 - Current
Owner/Operator
Fuego Coastal Mexican Eatery
04.2018 - 04.2022
Unit/District Manager
Waffle House
08.2009 - 05.2018
Saleman/Assistant Manager
Ken's Car Tunes
06.1999 - 04.2009
University of South Alabama
B.A. Business Administration from Business Management
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