Robert Topolewski
Sicklerville,NJ
Summary
Performance-driven Vice President of Operations with experience building client relationships, employee development, customer service and analytics skills coupled with more 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
27
27
years of professional experience
Work History
Vice President of Operations
MRS BPO LLC
03.2012 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established performance goals for department and outlined processes for achievement.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Drove team engagement to achieve aggressive company targets.
Director of Operations
SRA Associates
05.2007 - 03.2012
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Vice President of Operations
MRS BPO LLC
03.1997 - 05.2008
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and outlined processes for achievement.
Education
Field of Study - Business Management - Business Administration And Management
Temple University
Philadelphia, PASkills
- Profitability and Revenue Generation
- Cost Analysis and Savings
- Operations Oversight
- Customer Retention
- Performance Improvement
- Quality Assurance
- Contract Administration
- Relationship Building
- Change Management
- Proficient in MS Office, Google Suite, AWS, etc
- Strategic Planning and Execution
- Process Improvements
- Sales Strategies
- Sales Coaching
Timeline
Vice President of Operations
MRS BPO LLC
03.2012 - Current
Director of Operations
SRA Associates
05.2007 - 03.2012
Assistant Vice President of Operations
MRS BPO LLC
03.1997 - 05.2008
Field of Study - Business Management - Business Administration And Management
Temple University
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