Robert Torres
Houston,TX
Summary
Patient-oriented Pharmacy Technician with extensive experience in customer service. Leverage previous management skills to deliver best customer experience possible and solve problems efficiently.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Kelsey-Seybold
Sugar Land, TX
11.2022 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Pharmacy Technician
Kroger
Houston, TX
03.2021 - 10.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- efficiency and service quality.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Assistant Manager
Chili's Restaurant
Pasadena, TX
02.2019 - 08.2020
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Some College (No Degree) - Culinary Arts
San Jacinto College District
Pasadena, TXSkills
- Ordering and stocking medications
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
- Verifying orders
- Pharmacy operations
- Drug inventory control
- FDA compliance
- Insurance billing
- Quality assurance and control
- Resolving customer issues
- Problem-solving skills
- Communication
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Languages
English
Native/ Bilingual
Spanish
Professional
Contacts
- Maria Esquivel
- General Manager
- (832)228-7700
- Linh Nguyen
- Pharmacy Manager
- (832)606-0546
Timeline
Pharmacy Technician
Kelsey-Seybold
11.2022 - Current
Pharmacy Technician
Kroger
03.2021 - 10.2022
Assistant Manager
Chili's Restaurant
02.2019 - 08.2020
Some College (No Degree) - Culinary Arts
San Jacinto College District
Similar Profiles
Cesario PalaciosCesario Palacios
Sr. OR Tech/Materials Management at Kelsey-SeyboldSr. OR Tech/Materials Management at Kelsey-Seybold
Jerica ScottJerica Scott
Medical Assistant at Kelsey-SeyboldMedical Assistant at Kelsey-Seybold
Jocelyn FazenbakerJocelyn Fazenbaker
Certified Pharmacy Technician at Kelsey-SeyboldCertified Pharmacy Technician at Kelsey-Seybold
CHARLENE WEBERCHARLENE WEBER
Surgical Coordinator at Kelsey SeyboldSurgical Coordinator at Kelsey Seybold
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston