Robert Toshi
Honolulu,HI
Summary
Dependable professional with strong customer service skills. Proven ability to enhance guest experiences and drive team performance through effective problem-solving and collaboration.
Overview
39
39
years of professional experience
Work History
School Maintenance I - Kainalu Elementary School
Department Of Education Hawaii
Kailua, HI
10.2022 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Started as part time, Worked way up to full time.
- 2024 Employee of the Year
Owner/Operator Pool Cleaner
Clear Water Pools
Honolulu, HI
03.2017 - 02.2025
- Managed all aspects of pool construction and renovation projects, ensuring quality and compliance with safety standards.
- Developed operational budgets and monitored financial performance to optimize profitability and resource allocation.
- Led team in implementing efficient scheduling processes, enhancing project turnaround times and customer satisfaction.
- Established strong relationships with suppliers, negotiating contracts to secure favorable pricing on materials and equipment.
- Developed and executed business strategies to enhance profitability and market presence.
Golf Starter
Bay View Golf
Kaneohe, HI
01.2019 - 01.2021
- Managed tee time schedules to optimize player flow and enhance overall guest experience.
- Coordinated with maintenance staff to ensure course readiness and quality for daily operations.
- Trained new starters on club policies, procedures, and customer service standards.
- Monitored pace of play, addressing delays to maintain efficiency on the course.
Bell Attendant
Ala Moana Hotel
Honolulu, HI
02.1987 - 04.2003
- Provided exceptional guest service by greeting and assisting guests with luggage and inquiries.
- Coordinated transportation arrangements for guests, ensuring timely pickups and drop-offs.
- Maintained cleanliness and organization of lobby and bell desk areas to enhance guest experience.
- Oversaw daily operations of bell services, mentoring staff on best practices and service standards.
Education
High School Diploma -
Roosevelt High School
Honolulu, HI06-1984
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
Wood Working
Able to use various wood working machinery to make, and create beautiful merchandise to be sold. Paid attention to detailed to create merchandise such as bracelets, jewelry boxes, picture frames, and other items. Made especially using koa wood.
Timeline
School Maintenance I - Kainalu Elementary School
Department Of Education Hawaii
10.2022 - Current
Golf Starter
Bay View Golf
01.2019 - 01.2021
Owner/Operator Pool Cleaner
Clear Water Pools
03.2017 - 02.2025
Bell Attendant
Ala Moana Hotel
02.1987 - 04.2003
High School Diploma -
Roosevelt High School