Robert Townes
Las Vegas
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
30
30
years of professional experience
Work History
Store Manager
Grocery Outlet Bargain Market
06.2011 - 01.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Evening Manager
Meijer
01.2010 - 06.2011
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Observed and monitored store's security cameras to reduce retail crimes.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Manager
Strack & Van Til LLC
06.2004 - 12.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Food Store Manager
K Mart Corporation
03.1993 - 06.2004
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Education
Bachelor of Science - Accounting
University of Illinois At Chicago
Chicago, IL05.1980
Skills
- Ability to think on feet
- Team building management
- Cash Control Management
- Inventory Control Management
- Ability to handle stress
- Not afraid to make hard decisions
- Ability to de-escalate high tension situations
Timeline
Store Manager
Grocery Outlet Bargain Market
06.2011 - 01.2023
Evening Manager
Meijer
01.2010 - 06.2011
Store Manager
Strack & Van Til LLC
06.2004 - 12.2009
Food Store Manager
K Mart Corporation
03.1993 - 06.2004
Bachelor of Science - Accounting
University of Illinois At Chicago
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