Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Robert Townsel

Lilburn,GA

Summary

Results-driven sales professional with a proven track record in high-volume call center environments. Demonstrated ability to exceed sales targets through effective needs assessment, objection handling, and consultative selling. Skilled in building rapport with clients, leading to increased customer satisfaction and retention. Proficient in utilizing CRM systems to manage leads and streamline the sales process. Committed to delivering insurance solutions that protect clients' most valued assets.

Analytical [Desired Position] with background in providing strategic insights and actionable recommendations. Delivered key contributions to cross-functional teams, driving efficiency and process improvements. Demonstrated expertise in data analysis and problem-solving.

Experienced with complex data analysis and deriving strategic insights to support business decisions. Utilizes advanced analytical tools to optimize processes and enhance productivity. Track record of leveraging data to identify opportunities and drive impactful changes.

Overview

9
9
years of professional experience

Work History

Senior Technical Support Analyst

State Farm Insurance via HCL tech
09.2018 - 03.2025
  • Frontline tech support specialist resolving hardware, software, and procedural issues via phone, email, and online channels.
  • Master troubleshooter adept at identifying and resolving complex technical problems, ensuring optimal user experience.
  • Proactive communicator providing clear guidance and assistance to empower users and maintain security.
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Analyzed user feedback to identify recurring technical problems and improve support documentation.

Outbound Mail & Quality Technician

State Farm Insurance
03.2016 - 09.2018
  • Choreographed the preparation and execution of outgoing mailings, guaranteeing accuracy and adherence to regulatory standards.
  • Monitored and optimized production metrics, ensuring punctual delivery and peak workflow efficiency.
  • Conducted quality inspections to ensure compliance with industry standards and procedures.
  • Assisted in identifying defects and recommending corrective actions to improve product quality.

Education

High School Diploma -

Bennett High School
Buffalo, NY
06-1995

Skills

  • Client management
  • Client relationship management
  • Data analysis
  • Performance monitoring
  • Tech-Savvy
  • Advanced Excel
  • IT strategy
  • MS Excel
  • Team collaboration and leadership

ADDITIONAL INFORMATION

  • Technical Skills: Relationship-focused sales professional adept at building trust, actively listening, and presenting tailored solutions. Skilled communicator and negotiator, consistently exceeding expectations in a results-driven environment. Highly organized, detail-oriented, and technologically proficient, ensuring efficiency and client satisfaction.
  • Communication: Excellent communication skills enable me to collaborate with clients, stakeholders, and cross-functional teams to deliver high-quality support and sales.
  • Leadership: Mentor new representatives, coordinate project tasks, and implement best practices to ensure timely delivery of high-quality support and sales.

Timeline

Senior Technical Support Analyst

State Farm Insurance via HCL tech
09.2018 - 03.2025

Outbound Mail & Quality Technician

State Farm Insurance
03.2016 - 09.2018

High School Diploma -

Bennett High School
Robert Townsel