Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic
Robert Traylor

Robert Traylor

Grand Prairie,TX

Summary

Experienced Health Technician skilled in using advanced interpersonal and technical abilities to provide exceptional patient outcomes. A knowledgeable and empathetic team player. Empathetic and knowledgeable Health Technician with many years of experience using advanced interpersonal and technical skills. Enthusiastic team player driven to achieve exceptional patient outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Health Technician (Dietetic)

Department of Veteran Affairs
Dallas, TX
03.2023 - Current
  • Reviews completed Telemove Tech Education notes, sighs, and mails welcome packet and other materials as requested. Documents when they were mailed in CPRS by writing an addendum to the tech education note.
  • Orders equipment from the Remote Order Entry System (ROES) within 24 hours of receiving aa chart alert based on what the RD has indicated should be ordered. Documents in CPRS when this was done by writing an addendum to the Tech Education note.
  • Integrates Veteran in VISTA by signing up under "home" (home telehealth menu) >"SU" (pt sigh-up/activation) so the vendor sites can connect with CPRS medical records to generate reports. Immediately after ordering equipment.
  • Submits a LEAF request to enroll veteran into the Telemove Secure messaging clinic. Documents completion on the daily telemove assignment log using Excel spreadsheets.
  • Once equipment has been received, monitors vendor site to ensure first check in is complete with 2 days of account activation. Contacts Veteran to help with completing first daily check if it appears veteran has not attempted to log in. Documents this as a telemove tech education note.
  • Reviews data daily for veterans who appear to have 7 and 14 consecutive days of nonparticipation/nonresponse days. Contacts veterans on day 7 and day 14 regarding non response. Prints off and mails appropriate communication after the call. Historically documents call in CPRS and attaches a copy of the letter mailed to veteran in CPRS using the LS progress note title. Identifies RD as an additional signer to the note.
  • Trouble shoots issues with equipment with veterans reporting problems and documents in CPRS using the tech education note.
  • Reviews Telemove Discharge Note. Prints off and mail identified discharge correspondence to veteran. Unenrolls equipment by discontinuing Service Enrollment in ROES. Inactivates veteran participation in VISTA. Documents when this was done in CPRS by writing an addendum to the Telemove Discharge note.
  • Mail books, MOVE! Program completion material, ect. to specified veterans requested by MOVE! Clinic providers.
  • Print off shipping labels/mail cases MOVE books and other MOVE program supplies to identified clinic locations.
  • Enter paper copy V signals data from returned surveys using a phone with a QR code reader. Returns survey to MOVE coordinator with date data was entered.
  • Print and assemble HTK packets for mailing/mail packets to specified veterans.
  • Yearly assembles materials for educational packets for Health Equity project for mail out. Address packets and mail out by specified date as directed by MOVE! Program Coordinator. Track returned packets on the mailout spreadsheet using Excel.
  • Yearly calls to Veterans identified in the Health Equity Cohort about interest in various programs offered, assemble list of veterans who identified they were interested in enrolling into a MOVE or HTK class.
  • Stuff envelopes with MOVE questionnaires and clinic brochures. Address/mail material to veterans identified by RD's needing to have MOVE informational materials.
  • Print and assemble materials required for MOVE orientation and mail out to all veterans identified on the Move Orientation Roster.
  • Enter data for returned MOVE questionnaires into the MOVE 11 questionnaire site. Once data has been entered, copy the retrieval code that is generated, and annotate the spreadsheet with the veteran's name, last 4, and retrieval code.
  • Scan and secure email all returned eating disorder screen reports to identified RD for review and entry into CPRS. Updates MOVE orientation roster to reflect ED screen and MOVE 11 were returned.
  • Utilizes CPRS, ROES, VISTA, LEAF, ROES, Microsoft Teams, Excel Spreadsheet, MS WORD, and TMS.
  • Adheres to all safety and sanitation standards that promotes high reliability organization principles and ensures public trust in VA by being consistently accountable and transparent.
  • Confirms two patient identifiers when providing patient care, i.e when making phone calls to veterans
  • .Consistently complies with all policies and procedures regarding the reporting/recording of on the job injuries and illness..
  • Provides exemplary customer service to internal and external customers, communicates clearly, and is courteous, friendly, and respectful in meeting the needs and concerns of all patients, and internal and external customers (including guests, family members, other VA employees.)
  • Consistently uses appropriate telephone courtesy, answers the phone timely, answers in friendly tone and offers help. The employee frequently checks phone messages and returns phone calls as necessary. Follows tele MOVE script and/or SOP's when taking telephone calls, greets patients, uses proper title, and confirms IVR vs NetResponse for Tele Move! Participation.

Bariatric Reseach Unit/Cook

Department of Veterans Affairs
San Antonio, TX
09.2019 - 03.2023
  • Reviewing and printing tray tickets, tally sheets, production sheets, tube feeding labels, diet changes, salad/sandwiches and cut meat tickets, nourishment labels, late tray tickets
  • Place birthday cards with tray ticket for bithday Veteran, Highlight special services and allergies.

  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Kept records related to costs, production quantities, menu changes.
  • Used standardized recipes and other instructions to prepare food.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Place tray ticket in box for tray line according to unit order list, use stamps for "item substituted', "isolation", and "out of stock"
  • Check and reply to emails, complete TMS trainings, reports all discrepancies.
  • Completes Patient Satisfaction Surveys, Communicates effectively/professionally with food service staff/supervisors, nursing, and visitors
  • Use Diet Office Communication Log to record phone calls and activity of staff requesting a tray, tube feeding and other meal items.
  • Check all Get Will Network patients meal orders for breakfast, lunch, and supper once they appear on alert monitor, to ensure that a complete meal has been ordered
  • Adds appropriate Special Services to tray tickets
  • Run Smart subs at appropriate times.
  • Uses Excel Spreadsheet for logging all meals, utilizes Computrition, Vista, CPRS, MS WORD ,MS TEAMS, Emails, TMS, VATAS effectively and efficiently.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.

Education

Associate of Arts - Culinary Arts

Northwest Louisiana Technical College
Minden, LA
12-2013

High School Diploma -

Texas High School
Texarkana, TX
05-1980

Associate of Arts - General Studies

Bossier Parish Community College
Bossier City, LA

Skills

  • Continuous Health Monitoring
  • HIPAA Adherence
  • HIPAA Compliance
  • Equipment Preparation
  • Electronic documentation
  • Punctual and Dependable
  • Strong Work Ethic
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Task Prioritization

Affiliations

  • I am an active Church member in my community and I regularly attends church and practice spirituality in all of my daily affairs. I playing musical instruments mainly keyboards and drums. I am also an active father, grandfather and great grand father.

Accomplishments

  • I have received a $2000.00 Cash Awards for excellent Customer Service
  • Numerous shout out's and kudos from peers for going far and beyond my main duty as a Health Technician

Certification

  • I hold a current manager's ServSafe Certificate in Food Safety Manager's Course

Languages

English
Professional

References

References available upon request.

Timeline

Health Technician (Dietetic)

Department of Veteran Affairs
03.2023 - Current

Bariatric Reseach Unit/Cook

Department of Veterans Affairs
09.2019 - 03.2023

Associate of Arts - Culinary Arts

Northwest Louisiana Technical College

High School Diploma -

Texas High School

Associate of Arts - General Studies

Bossier Parish Community College

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Robert Traylor