Robert Treadwell
Genoa,IL
Summary
Led customer service initiatives as an experienced sales associate with a strong background. Cultivated risk management strategies and enhanced sales organization through impactful communication. Committed to professional development to advance organizational goals and industry standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Manager / Service Technician
Fox Valley Fire and Safety Inc.
Elgin, IL
03.2021 - 05.2026
- Addressed customer inquiries and resolved issues promptly to maintain high service standards.
- Performed routine checks on equipment to verify compliance with safety standards and operational readiness.
- Executed hydrostatic testing, disassembly, manual inspection, reassembly, and recharging of various fire extinguishers.
- Coordinated with sales teams to deliver engaging fire extinguisher demonstrations, showcasing product features and benefits.
- Addressed customer inquiries and needs at service window to ensure efficient service delivery.
- Collaborated with technicians to troubleshoot and resolve issues related to extinguishers and safety hazards.
- Oversaw project management processes to ensure timely completion of shop tasks.
- Led a group of up to 7 shop technicians to enhance productivity and maintain high-quality standards.
- Conducted thorough inspections and maintenance of various kitchen suppression systems to ensure operational efficiency.
- Reviewed and finalized all mandated certifications and paperwork to maintain compliance with regulatory standards.
Assistant Building Materials Manager/Planogram Team
Menard Inc.
Sycamore, IL
03.2019 - 03.2021
- Achieved outstanding guest satisfaction levels, resulting in increased customer loyalty and repeat business.
- Leveraged in-depth knowledge of Menards policies and procedures to streamline operations and enhance efficiency.
- Successfully completed the Menards manager training program, gaining essential management skills.
- Effectively managed Menards inventory system to ensure optimal stock levels and availability.
- Enhanced product knowledge through structured in-home training and vendor collaboration.
- Maintained organized, clean, and tidy shelves and work areas, contributing to a positive shopping experience.
- Utilized planograms to strategically position products for maximum visibility.
- Established and maintained shelf labels and end caps in compliance with updated planograms.
- Designed and implemented both functional and promotional displays to elevate customer engagement.
- Collaborated with the construction and contractor sales manager to drive outside sales initiatives.
- Led a department of over 15 employees, promoting teamwork and efficiency.
- Evaluated payroll to sales ratios to strategically allocate workforce resources and achieve sales goals.
- Monitored and analyzed various sales reports to optimize departmental sales performance.
- Guided the department to achieve recognition for outstanding inventory accuracy.
Sales Associate/Assistant Store Manager
NAPA Auto Parts
Hampshire, IL
05.2018 - 01.2019
- Drove customer satisfaction by delivering high-quality service.
- Executed marketing and sales initiatives for new products and components.
- Cultivated new client relationships through exemplary service and client referrals.
- Collaborated with management to devise strategic promotions and enhance product sales approaches.
- Engaged with management to establish innovative strategies aimed at increasing sales figures for the next fiscal year.
- Worked alongside the store manager to enhance business-to-business sales efforts.
Deli Clerk
Jewel-Osco
Sycamore, IL
05.2016 - 05.2018
- Optimized customer service strategies to enhance satisfaction and loyalty.
- Oversaw precision-based cutting of meats and cheeses to meet individual specifications.
- Led the operation and maintenance of deli equipment, ensuring seamless functionality.
- Championed the implementation of safety protocols to foster a secure work environment.
- Directed stock management and cleanliness initiatives to elevate presentation standards.
- Collaborated with management to effectively position products for maximum appeal.
Education
Bachelor of Arts - Physical Education With Sports Management Concentration And Business Administration Minor
Rockford University
Rockford, IL05.2018
General Education - undefined
Elgin Community College
05.2015
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Store operations
- Sales analysis
- Sales promotions
- Decision-making
- Effective leader
- Teamwork and collaboration
- Operations management
- Relationship building
Languages
English
Native or Bilingual
Certification
Fire Equipment Employee (Class 1, 2) Office of the Illinois State Fire Marshal certification number 2914-12K
Defensive Driving Alive at 25 National Safety Council certification number 313825
First Aid/CPR/AED American Red Cross certification number GT5961
Timeline
Shop Manager / Service Technician
Fox Valley Fire and Safety Inc.
03.2021 - 05.2026
Assistant Building Materials Manager/Planogram Team
Menard Inc.
03.2019 - 03.2021
Sales Associate/Assistant Store Manager
NAPA Auto Parts
05.2018 - 01.2019
Deli Clerk
Jewel-Osco
05.2016 - 05.2018
General Education - undefined
Elgin Community College
Bachelor of Arts - Physical Education With Sports Management Concentration And Business Administration Minor
Rockford University