Robert Treasure

• Assisted in managing daily operations to ensure smooth guest experiences.
• Coordinated with team members to uphold service standards and operational efficiency.
• Supported training initiatives for new staff, enhancing team performance and knowledge retention.
• Monitored compliance with safety protocols and gaming regulations to maintain a secure environment.
• Implemented process improvements that increased workflow efficiency within the shift team.
• Collaborated with management to develop strategies for optimizing resource allocation during shifts.
• Conducted regular evaluations of team performance, providing feedback to promote professional growth.
• Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
• Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.

Protect tribal assets while providing excellent customer service. Building relationships with our guests and also the table games staff. Providing positive feedback to our table games team members and holding the team accountable for their actions. Analyzing the scheduling of tables open and closing for the highest yeild

• Supervised daily operations to ensure compliance with gaming regulations and company policies.
• Trained and mentored staff on customer service excellence and operational procedures.
• Monitored employee performance to maintain high standards of service and efficiency.
• Coordinated shift schedules to optimize staffing levels and enhance guest experience.