Robert Tressler III
2315 York Drive ,FL
Summary
Dedicated bartender skilled in managing high-volume situations while maintaining cleanliness and compliance. Known for excellent judgment in ensuring customer satisfaction and promoting repeat business through engaging service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Tender
Irish Rover Station House
1033 S. Bellevue Ave.
03.2020 - 03.2026
- Mixed and served beverages following established recipes and bar protocols.
- Managed inventory levels, restocking supplies as necessary to minimize shortages during peak hours.
- Fostered positive customer interactions, resolving issues to promote repeat business and satisfaction.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on drink preparation and customer service techniques.
- Monitored cash handling processes, ensuring accurate transactions and accountability at the end of shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Crafted and served a diverse range of cocktails to enhance guest experiences.
- Handled 20 phone calls per day for online orders, handled 40 seats at the bar, Plus the drinks for wait staff.
Ski and Snowboard Instructor
Hideout Property Owners Association
Lake Ariel, PA
12.2021 - 03.2024
- Instructed diverse groups in skiing and snowboarding techniques, enhancing participant skills and confidence.
- Developed tailored lesson plans based on individual skill levels and learning styles, ensuring effective instruction.
- Monitored safety protocols, fostering a secure learning environment for all participants during lessons.
- Mentored junior instructors, providing guidance on teaching methodologies and customer engagement strategies.
- Evaluated student progress through assessments, adapting instruction to meet evolving needs and goals.
- Organized group events and activities, promoting community engagement among participants of varying skill levels.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices in ski/snowboard instruction.
- Enhanced student skiing and snowboarding skills by providing tailored instruction based on individual abilities and goals.
- Developed strong relationships with local schools and community organizations, facilitating group lessons and outings for students and members.
- Conducted group lessons for diverse age ranges, ensuring an engaging and inclusive experience for all participants.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Warned patrons of unsafe or hazardous snow and ice conditions and suggested alternative activities during closures.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Provided 6 to 7 hour long lessons per day to either individuals or groups.
Restaurant Waiter
Irish Rover Station House
1033 S Bellevue Langhorne Pa
03.2020 - 03.2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery of food and beverages during peak hours.
- Trained new staff on service protocols, menu knowledge, and cash handling procedures.
- Collaborated with kitchen staff to streamline communication and enhance service efficiency.
- Implemented feedback mechanisms to improve customer experience and resolve concerns promptly.
- Maintained cleanliness standards across dining areas, contributing to positive restaurant ambiance.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled on the busiest days at a minimum of 20 tables per shift.
Equipment Broker
Worldwide Construction Equipment Inc
Bristol, PA
06.2016 - 03.2019
- Negotiated contracts with suppliers to secure competitive pricing and terms.
- Analyzed market trends to provide strategic recommendations for equipment procurement.
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Managed logistics and transportation of equipment, ensuring timely deliveries and compliance with regulations.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
- Arranged for inspections and surveys of sold properties.
- Improved operational efficiency and client satisfaction, streamlining account management processes.
- Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
- Drove revenue growth, negotiating favorable terms with new financial products providers.
- Networked to identify potential new clients and expand geographic territories.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Completed trades on construction equipment, increasing profits 1%.
Education
Associate of Science - Accounting
Lower Bucks Community College
Bristol, PA06-2021
High School Diploma -
Harry S Truman
Levittown, PA06-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
- Food service
- Beer and wine recommendations
- Point of sale systems
- Recipe and menu memorization
- Identification verification
- Craft cocktail preparation
- Excellent judgment
Certification
RAMP Certified
Timeline
Ski and Snowboard Instructor
Hideout Property Owners Association
12.2021 - 03.2024
Bar Tender
Irish Rover Station House
03.2020 - 03.2026
Restaurant Waiter
Irish Rover Station House
03.2020 - 03.2021
Equipment Broker
Worldwide Construction Equipment Inc
06.2016 - 03.2019
Associate of Science - Accounting
Lower Bucks Community College
High School Diploma -
Harry S Truman
RAMP Certified
Completed course