Robert Trevino

• Responsible for Maintaining, Diagnosing & Repairing a variety of stimulation & transportation equipment, comprising of; Dual Fuel Hydraulic MTU Frac Pumps, Allison Transmissions Model: 9820 & 9823's, Power Ends, Centrifugal Pumps, Hydraulic Systems, 12/24 volt electrical systems, Chassis & Suspension on Semi tractor and trailers.
• Follow a Maintenance schedule based on Equipment hours and perform PM's on entire fleet of equipment including but not limited to 12VMTU4000 Frac pumps, Blenders with MTU2000 & C18 CAT Engines, Chemical Additive systems (CAS) with Deutz engines, Western Star Tractors with Detroit engines
• Inspect Equipment on a regular basis as a precaution to catch failures before they could cause downtime or further damage to equipment.
• On-Site/On Location repairs include but not limited to

- Fan & Power End Driveline R&R.

- High Pressure Fuel Pump & PRV R&R

- Dual Fuel CNG Injectors, EGT's, Knock Sensors, R&R

- Replace Dual Fuel Harnesses, Transmission Harnesses/TCM's.

- Replace Fan Hydraulic Pumps, Power end Lube Pump's, etc,

• Utilize Motec & DiaSys software to monitor performance and Diagnose symptoms of Pump
• Effectively communicate and work side by side with Supervisors on and off site to accomplish maintenance and repairs in a timely manner in order to keep NPT (Non pumping time) at a minimum.
• Handled some communication with third party vendors when equipment needed additional repairs outside of our scope of work.
• Followed Safety Procedures by attending safety meetings, Writing up JSA's, LOTO, identifying safety hazards etc
• Filled out Workorders for all work performed and filled out End of Shift report for leaders and counterparts to keep track of work performed during shift.
• Make Decisions under high Pressure situations and work efficiently and safely in a fast paced environment

• Build & Maintain Relationships with an account list of 400+ Medium Business Clients.
• Attain a quarterly quota of $600k-$800k by performing key Sales activities including Marketing, Budgeting and Project Management.
• Resolve After Point of Sale, Manufacturing and Supply Chain issues for Customers by engaging a large range of departments and teams within Dell.
• Engage Multiple Resources and Departments within Dell to work cohesively in providing solutions and resolving After Point Of Sale issues for our Clients.
• Utilize DSA for the quoting process while also resolving issues and system conflicts
• Navigate SFDC to manage Deal Regs end-to-end, confirm products and adding details such as customer number, APID etc.
• Engage in effective dialog with partners around pricing changes, product roadmaps, configuration recommendations based on end-user use cases

• Oversaw every online lead generated through Jon Wayne's online marketing efforts, Lead count per day ranged from 20-50 leads.
• Utilized Excel to perform cost analysis on revenue generated per lead, with the goal to create the best profitable situation for the company. [JR1]
• Achieved a 20-40% rate of booked appointments per day in which resulted in an average revenue of $20,000-$30,000

Customer Service Representative [JR2]

• Answered inbound phone calls at a rate of 15-20 calls/hour while navigating a call script to effectively resolve every customers problems and needs
• Effectively communicated Clients needs and concerns by creating in-detail work orders for technician scheduled to serve the customer
• Sold monthly & annual membership plans to customers over the phone.

Dispatcher

• Managed a team of 10 techs with various skill levels and expertise and strategically assigned them to task to maintain a high level of quality for our customers
• Developed logistical plans for my team and clearly communicated it to them and our customers to manage their expectations