Robert Tucker
Conroe,TX
Summary
Strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Lead Tech/ Shop Manager
Wiesner Aftermarket Accessories
09.2023 - Current
- Installed Liftkits, wheels and tires along with all other aftermarket accessories
- QC on the other techs in the shop to ensure every job completed was up to spec and safe.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Operations Manager
HydroChem PSC
03.2018 - 07.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
Jobe Systems
11.2014 - 06.2017
- Devised processes to boost long-term business success and increase profit levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Direct responsibility for selecting and purchasing all audio visual equipment for multiple locations.
- Responsible for day to day operations, scheduling techs per projects per project managers needs.
- Scheduled service techs as maintenance and warranty issues came in.
- Oversaw all warehouse staff on parts kept in stock as well as staging product and material for upcoming projects.
AV Tech III
AVI SPL
02.2011 - 05.2014
- Lead and preformed installation task for AV task such as pulling and terminating cable, mounting projectors, displays, video walls.
- Lead rack builder and trainer. Trained other technicians on cable management and flow on building racks in the shop or on site.
- Direct communication with Project managers per project to ensure completion on time per customers request.
- Performed service calls to assist in trouble shooting on already installed systems to get back up and running in timely manner.
AV Tech I-II
Electra Link
09.2007 - 01.2011
- Pulled and terminated all cable.
- Installed projector screens, projectors, monitors and video walls.
- Installed in ceiling and pendant speakers.
- Worked closely with crew lead to learn skillset needed to advance.
- Built racks per plans in shop and on site.
Education
Associate of Science - Computer Science
Lonestar Community College
Spring, TX05.2009
High School Diploma -
Spring High School
Spring, TX05.2004
Skills
- Employee Scheduling
- Budget Adherence
- Recruitment and hiring
- Staff recruitment
- Customer Service
- Customer Engagement
- Budgeting and finance
- Task Delegation
- Employee Motivation
Timeline
Lead Tech/ Shop Manager
Wiesner Aftermarket Accessories
09.2023 - Current
Operations Manager
HydroChem PSC
03.2018 - 07.2023
Operations Manager
Jobe Systems
11.2014 - 06.2017
AV Tech III
AVI SPL
02.2011 - 05.2014
AV Tech I-II
Electra Link
09.2007 - 01.2011
Associate of Science - Computer Science
Lonestar Community College
High School Diploma -
Spring High School
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