Robert Turner
Franklin,IN
Summary
Energetic Terminal Manager with 7 years of experience. Successful at setting and meeting long-term & short term goals through day-to-day improvements. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Team-oriented approach to effectively support terminal efforts. Dedicated to training and helping efficient employees for excellent customer service and productivity.
Overview
9
9
years of professional experience
Work History
Terminal Manager / Planner
Tradition Transportation
Indianapolis, IN
05.2021 - Current
- Supervise a terminal of 4-6 employees
- Plan a fleet of 15 - 20 OTR drivers.
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
- Monitored customer satisfaction levels through regular surveys and feedback sessions.
- Maintained accurate records of all incoming and outgoing shipments for proper documentation.
Dispatcher
Tradition Transportation
Indianpolis, IN
05.2019 - Current
- Dispatch drivers and coordinate delivery schedules.
- Monitor drivers routes through GPS tracking to ensure timely arrivals.
- Enter and update shipments information in system.
- Communicated with drivers, customers and internal teams to provide up to day delivery status.
- Resolve issues/delays that may happen during transport.
Customer Service Analyst
Celadon Trucking
Indianapolis, IN
09.2017 - 04.2019
- Develop and manage positive relationships with Celadon customer base
- Analyze customer supply chains to promote cost effectiveness and isolate inefficiencies
- Grow individual customer portfolios by promoting business-to-business sales and educating customers on Celadon's vast service offerings
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
- Resolved technical issues in a timely manner while maintaining customer satisfaction.
- Maintained up-to-date records of customer interactions and transactions.
- Created detailed reports regarding customer service activities and performance metrics.
Administrative Assistant / Recruiter
Celadon Trucking
Indianapolis, IN
09.2016 - 09.2017
- Engaged with former & current students via inbound / outbound calls and electronic mail to discuss the status of their documented agreement
- Responsible for all requirements being met via cease and desist letters
- Maintained the confidentiality of students' nonpublic information
- Clerical duties: electronic mail, copies, faxes, scanning documents, make outbound calls daily to multiple persons who have shown interest in getting their Class A CDL
- Prescreen applicants, order and review required reports and submit documents to ensure compliance with the Department of Transportation guidelines and established company guidelines.
Intake specialist
Marion County Community Corrections
Indianapolis, IN
11.2014 - 09.2016
- Enter data, processing new and existing clients
- Retrieve and deliver court paperwork and other documents including mail from county courts
- Perform administrative tasks including scheduling appointments for supervisors
- Prepare court files on new clients for supervising managers.
Education
Bachelor of Science - Criminal Justice
Franklin College
Franklin, IN05.2009
High School Diploma -
Franklin Community High School
Franklin, IN05.2005
Some College (No Degree) - Criminal Justice
St. Joseph’s College
Rensselaer, INSkills
- Excellent interpersonal skills, communication and writing skills
- Goal oriented, ability to work under pressure, prioritize and multitask
- Client focused – responsive and flexible
- Employee focused – responsive and flexible
- Self-starter, organized, detail oriented
- Strong computer skills (MS Excel, MS Word, MS Outlook)
- Ability to read and understand (Proforma, Budget and Financials)
- Auditing practices
- Positive attitude and able to function as a team with minimal supervision
- Transportation Planning
- Able to work in a fast - paced environment
- Operations Management
- Team Supervision
References
- Zach Johnson, Direct Connect Logistics, Will provide contact information upon request.
- Nathan Riley, Marion County Community Corrections, Will provide contact information upon request.
Timeline
Terminal Manager / Planner
Tradition Transportation
05.2021 - Current
Dispatcher
Tradition Transportation
05.2019 - Current
Customer Service Analyst
Celadon Trucking
09.2017 - 04.2019
Administrative Assistant / Recruiter
Celadon Trucking
09.2016 - 09.2017
Intake specialist
Marion County Community Corrections
11.2014 - 09.2016
Bachelor of Science - Criminal Justice
Franklin College
High School Diploma -
Franklin Community High School
Some College (No Degree) - Criminal Justice
St. Joseph’s College
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