Jaszie Turner
Homewood,Al
Summary
To resolve a wide range of product and service issues speedily and satisfactorily exceeding customer's post-sales needs with energetic follow-up while maintaining composure through handling challenging customer demands and learning new processes from beginning to end. Dedicated to providing superior support for patients needing reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Healthcare Solutions
07.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Managed approximately 30-35 incoming calls, emails and faxes per day from customers.
Accounts Receivable Clerk
PS Logistics
03.2023 - 09.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made 20-50 outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Data Entry Supervisor
LABWork LLC
07.2019 - 03.2023
- Through management, oversight, review, and training, ensures data entry services are completed in accurate, efficient, and timely manner
- Ensures confidentiality and security of sensitive data and reports including personnel data, subscriber personal data, and financial data
- Serves as liaison between data entry and other departments, assessing current and future data entry needs and ensuring proper staffing to address those needs
- Researches, recommends, and implements new methods, procedures, policies, and services
- Identifies needed equipment and software upgrades; requests procurement.
Specimen Accessioned/Data Entry
LABCORP
04.2017 - 05.2019
- Responsible for collecting 100-200 specimens in laboratory while entering data that includes patients' information and ordered tests from provided requisitions from physicians' offices, clinics, and hospitals
- Splits samples, and measures quantity of samples to send to respective departments for testing.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Sorted documents and maintained organized filing process.
Account Representative
PREMIER CALL SOLUTIONS
01.2016 - 02.2017
- Manage large amounts of inbound and outbound calls between 100-120 promptly
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Member Service Representative
RxBENEFITS, INC
10.2015 - 11.2016
- Ensure questions and issues are resolved both promptly and accurately and, in a manner, that the participants are able to understand while thoroughly and efficiently gather information
- Effectively handle complaints while consistently demonstrating behaviors that are respectful and contribute to good service
- Being a dedicated team member in the phone queue and a great team player with internal colleagues.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Customer Service
WALMART
02.2014 - 06.2015
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaints, determining the cause of the problem by selecting and explaining the best solution to solve the problem as expediting correction or adjustment and following up to ensure resolution
- Opens customer accounts by recording account information.
Education
Associate of Arts - Occupational Health And Safety
Waldorf University - ONLINE
Forest City, IL06.2019
Associate of Applied Science - Health Aide
Fortis Institute
Birmingham, AL05.2017
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2012
Skills
- Customer service
- Strong Interpersonal communication skills
- Problem analysis and problem-solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Multitasking and Organization
- Registration and Admissions
- Quality Assurance
- Insurance Billing
- Pre-Admission Requests
- Medical Billing
- Fee Collection
Certification
- BLS/CPR
- HIPAA
- OSHA
- EHR- Electronic Health Records
- Blood Borne Pathogens
References
References available upon request
Timeline
Patient Access Representative
Conifer Healthcare Solutions
07.2023 - Current
Accounts Receivable Clerk
PS Logistics
03.2023 - 09.2023
Data Entry Supervisor
LABWork LLC
07.2019 - 03.2023
Specimen Accessioned/Data Entry
LABCORP
04.2017 - 05.2019
Account Representative
PREMIER CALL SOLUTIONS
01.2016 - 02.2017
Member Service Representative
RxBENEFITS, INC
10.2015 - 11.2016
Customer Service
WALMART
02.2014 - 06.2015
Associate of Arts - Occupational Health And Safety
Waldorf University - ONLINE
Associate of Applied Science - Health Aide
Fortis Institute
High School Diploma -
Jefferson Davis High School