Robert Tutsock
Portage,MI
Summary
Dynamic and detail-oriented professional with nearly 20 years of diverse experience in chemical operations and managerial roles across multiple industries. Proven ability to excel in fast-paced environments while consistently delivering exceptional customer satisfaction, mastering process improvement, training, and inventory management. Recognized for proactive leadership, effective teamwork, and strong communication skills throughout academic and professional endeavors. Prepared to leverage this unique blend of expertise to drive organizational success as a Chemical Operator.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chemical Operator
Pfizer
Kalamazoo, MI
05.2023 - Current
- Operated equipment for chemical production processes, ensuring adherence to safety protocols.
- Monitored and adjusted production parameters to optimize output quality and efficiency.
- Conducted regular inspections of machinery to identify maintenance needs and prevent downtime.
- Collaborated with team members to troubleshoot production issues and implement solutions promptly.
- Documented daily production activities, maintaining accurate records for compliance and reporting purposes.
- Assisted in training new operators on equipment operations and safety practices.
- Implemented process improvements that enhanced workflow efficiency within the production area.
- Participated in safety audits, contributing to continuous improvement of workplace safety standards.
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Calibrated chemical equipment to ensure optimal performance.
- Maintained high-quality standards for finished products by conducting rigorous quality control tests.
- Trained new employees on standard operating procedures, contributing to a well-prepared workforce.
- Tracked and documented production data to maintain accurate records.
- Operated lab equipment for chemical tests and verification of product quality against standards.
- Enhanced production efficiency by optimizing chemical processes and equipment settings.
- Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
- Consistently met deadlines for product delivery by effectively prioritizing tasks and managing time efficiently.
- Implemented safety protocols and procedures for safe, efficient process operation.
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
- Troubleshot and solved process equipment problems to minimize production downtime.
MTP
Bronson Methodist Hospital
Kalamazoo, MI
06.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Analyzed test results, documenting findings for review by senior staff members.
- Trained junior technicians on proper lab procedures and equipment usage.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Trained new team members on dispatch protocols and system usage effectively.
- Developed standard operating procedures for streamlined dispatch operations.
- Streamlined communication between drivers, patients, and management for improved patient satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Provided life saving function for massive traumatic blood loss patients on a weekly (often several times a day) basis.
- Thrived in a high stress environment
- Coordinated the dispatch of over twenty colleagues every shift
Key Manager
Carrabbas Italia Grill
Portage, MI
12.2018 - 09.2022
- Led team in executing daily restaurant operations, ensuring high standards of service and food quality.
- Developed training programs for staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored financial performance, identifying areas for cost savings and revenue growth.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
- Developed professional relationships to improve retention of key customers.
Beverage Manager
Monelli's Italian Grill And Sports Bar
Portage MI
05.2016 - 06.2017
- Managed beverage inventory to ensure optimal stock levels and minimize waste.
- Developed seasonal drink menus, enhancing guest experience and driving sales.
- Trained staff on beverage preparation techniques and service standards.
- Collaborated with suppliers to negotiate pricing and improve product quality.
- Conducted regular staff meetings to promote teamwork and discuss operational improvements.
- Analyzed customer feedback to refine beverage selections and enhance satisfaction.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Managed all day-to-day operations within budgeted guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Beverage Manager
Kalamazoo Beer Exchange
Kalamazoo, MI
01.2013 - 12.2016
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained new staff on drink preparation techniques and customer service standards.
- Developed seasonal cocktail menus, aligning offerings with customer preferences and trends.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Beverage Manager
The Old Goat Tavern
Kalamazoo, MI
01.2016 - 05.2016
- Implemented cost-control measures to maximize profitability of beverage offerings.
- Led initiatives for compliance with health and safety regulations in beverage service operations.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Complied with health and safety regulations.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.
Education
Associate of Applied Science - Chemical Technology
Kalamazoo Valley Community College
Kalamazoo, MI05-2027
Skills
- Hazardous material handling
- Chemical safety expertise
- Batch processing techniques
- Chemical process monitoring
- Analytical thinking skills
- Expertise in calibration techniques
- Quality assurance practices
- Workflow improvement
- Clear interpersonal communication
- Analytical reasoning
- Strong organizational abilities
- Cross-functional collaboration
Affiliations
- Emergency Medical Technician (Registered & Licensed): Experienced in emergency response, patient assessment, and safety‑critical decision‑making; CPR certified by the American Heart Association.
- ServSafe Certified (7x): Demonstrates consistent adherence to safety, sanitation, and regulatory standards across multiple renewals.
- Chemical Operator Career Progression: Completed the Chemical Operator Assistant Program and advanced to Chemical Operator, applying technical, mechanical, and process‑safety skills in an industrial environment.
- Academic Progress: Earned 30 credit hours at Kalamazoo Valley Community College toward an Associate Degree through industry‑aligned chemical operations coursework.
Certification
- Licensed Emergency Medical First Responder
- ServSafe Certified
Timeline
Chemical Operator
Pfizer
05.2023 - Current
MTP
Bronson Methodist Hospital
06.2022 - 10.2023
Key Manager
Carrabbas Italia Grill
12.2018 - 09.2022
Beverage Manager
Monelli's Italian Grill And Sports Bar
05.2016 - 06.2017
Beverage Manager
The Old Goat Tavern
01.2016 - 05.2016
Beverage Manager
Kalamazoo Beer Exchange
01.2013 - 12.2016
Associate of Applied Science - Chemical Technology
Kalamazoo Valley Community College
Heart of Service Award
a recognition program designed to honor employees who exemplify the company’s core values of respect, integrity, and accountability while making exceptional contributions to the workplace and community
The award celebrates individuals whose actions reflect a commitment to open communication, teamwork, and social responsibility. It is not limited to tenure — instead, it focuses on outstanding service, leadership, and community engagement. Employees are recognized for:
- Consistently demonstrating respect and integrity in daily interactions.
- Going above and beyond in customer service or team support.
- Inspiring peers through positive work ethic and collaboration.