Robert Tyler

To grow with your business and advance my career. Capable END POINT TECHNICIAN SPECIALIST experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

• Performed a labeling project which, allowed for patient data to be printed on labels instead of handwritten. Saved estimated 300 labor hours per year.
• Repaired and redeployed 3 servers, 5 notebooks, saving the company roughly $13,000.
• Excelled on training tests, made it into doing production two weeks early, maintained satisfactory quota on a daily basis.
• Helped implement a hard drive replacement procedure improving customer satisfaction, and reducing their down time.

• Acadia Heath Care, Franklin, TN, Service Desk Analyst II, 03/2023, 04/2024, Workstation Applications-including but not limited to MS Office Suites, virus protection, and miscellaneous 3rd party applications., Builds, upgrades, repairs and adds peripherals to Workstations., Oversees the inventory of hardware and software utilizing tools currently owned and validating against manual inventory., Uses discretion to resolve, close and administer trouble tickets., Documents instances of hardware failure, repair, installation and removal accurately., Receives and responds to incoming calls, pages and/or emails regarding PC and/or hardware problems., Oversees assigned departmental projects., Provides printer trouble shooting, Assists remote users with VPN and remote e-mail access., Works with local and remote associates on scheduling hardware repair and replacement., Provides On-Call support after hours through a team rotation
• Amazon, Lebanon, TN, It support Engineer 1 L4, 02/2022, 01/2023, Installs, configures, maintains standards and provides support for the following areas: Workstation Operating Systems., Workstation Applications-including but not limited to MS Office Suites, virus protection, and miscellaneous 3rd party applications., Builds, upgrades, repairs and adds peripherals to Workstations., Oversees the inventory of hardware and software utilizing tools currently owned and validating against manual inventory., Uses discretion to resolve, close and administer trouble tickets., Documents instances of hardware failure, repair, installation and removal accurately., Receives and responds to incoming calls, pages and/or emails regarding PC and/or hardware problems., Oversees assigned departmental projects., Provides printer trouble shooting, Assists remote users with VPN and remote e-mail access., Works with local and remote associates on scheduling hardware repair and replacement., Provides On-Call support after hours through a team rotation.
• Fleetcor, Nashville, TN, Helpdesk level 2 support, 06/2021, 02/2022, Transaction support ensuring completed fueling process for trucking industry., POS diagnostics and support., Receives and responds to incoming calls, pages and/or emails regarding PC and/or hardware problems.
• ShopLC, Round Rock, TX, 12/2015, 06/2021, Installs, configures, maintains standards and provides support for the following areas: Workstation Operating Systems., Workstation Applications-including but not limited to MS Office Suites, virus protection, and miscellaneous 3rd party applications., Builds, upgrades, repairs and adds peripherals to Workstations., Oversees the inventory of hardware and software utilizing tools currently owned and validating against manual inventory., Uses discretion to resolve, close and administer trouble tickets., Documents instances of hardware failure, repair, installation and removal accurately., Receives and responds to incoming calls, pages and/or emails regarding PC and/or hardware problems., Oversees assigned departmental projects., Provides printer trouble shooting, Assists remote users with VPN and remote e-mail access., Works with local and remote associates on scheduling hardware repair and replacement., Provides On-Call support after hours through a team rotation.
• Windows Server Build Team SMO Project, Kforce, Austin, TX, 78728, Windows Server installation and clustering on site at HP through kforce, current
• Ingram Content Group, La Vergne, TN, 37086, Advanced PC Specialist/Global Printer Administrator, 09/2010, 12/2014, Installs, configures, maintains standards and provides support for the following areas: Workstation Operating Systems., Workstation Applications-including but not limited to MS Office Suites, virus protection, 3270 applications, and miscellaneous 3rd party applications., Builds, upgrades, repairs and adds peripherals to Workstations., Oversees the inventory of hardware and software utilizing tools currently owned and validating against manual inventory., Uses discretion to resolve, close and administer trouble tickets., Documents instances of hardware failure, repair, installation and removal accurately., Receives and responds to incoming calls, pages and/or emails regarding PC and/or hardware problems., Oversees assigned departmental projects., Provides printer trouble shooting, Assists remote users with VPN and remote e-mail access., Works with local and remote associates on scheduling hardware repair and replacement., Provides On-Call support after hours through a team rotation.
• Independent Contractor, 08/2009, 09/2010, PC repair and installation
• Premier Radiology, Nashville, TN, Hardware Support Specialist, 11/2007, 07/2009, Active Directory, Exchange, and Citrix end user support in a 250 user environment., Server, PC configuration, installation, repair, WAN/LAN Administration, DNS, DHCP, WINS, IIS, Telephony Support, CISCO ASA and VPN., Operating systems server 2003, 2007, SQL 2005, Windows XP Windows 7, System Center Essentials 2007, SharePoint, Blackberry Desktop Administrator, Spice Works., EMR support E-Clinical Works Fuji medical systems, Desktop helpdesk rotational 24-7 support, Logistics support specialist
• Notebook Depot Level Repair, Remedy Staffing, La Vergne, TN, 10/2007, 11/2007, Diagnosed software / hardware, Rebuilding notebooks in an assembly work bench environment.
• Dell Inc., Nashville, TN, Team Coach/L2 - XPS Hardware Warranty Support, 12/2001, 09/2007, Coached/Mentored technicians to insure the highest standards of customer support, Call center help desk support, Resolved customer issues and fixed desktops, notebooks network, and printers, Multiple Microsoft operating systems win 9x, XP, and vista supported
• State of Tennessee Dept. of Corrections, Nashville, Tennessee, Information Resource Support Specialist 3, 12/2000, 06/2001, Provide level one support for Novell Netware Environment (5.0)., Desktop Installation and repair, Perform preventative maintenance on security equipment (tested and repaired)., Provide training for users on appropriate use of equipment and software packages., I interacted with end users to meet their potential future needs.

A+

NET+

MCP