Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Car Sales Executive
GMC/Buick
Oak Lawn , IL
01.1994 - Current
Utilized online resources to stay current on new models, pricing, promotions.
Completed extensive product line training to increase sales and render improved services to customers.
Developed relationships with potential buyers through networking events.
Maintained strong product knowledge of vehicles available at the dealership.
Followed up with customers after purchase for feedback and referrals.
Assisted customers in selecting a vehicle by taking them on test drives.
Greeted customers to determine wants or needs.
Demonstrated strong knowledge of cars, features and benefits to customers.
Attended training seminars and workshops related to automotive sales techniques.
Evaluated customer credit histories prior to approving financing applications.
Recommended, selected and located merchandise based on customer desires.
Resolved customer complaints professionally and efficiently.
Negotiated with customers on price, financing and trade-ins.
Performed administrative tasks such as filing documents, answering phones.
Answered store and merchandise questions and led customers to wanted items.
Maintained knowledge of sales and promotions, return policies and security practices.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Morton West
Berwyn, IL
06-1983
Skills
Customer Relationship Management
Inventory Control
Team Development
Price Negotiation
Sales Coaching
Negotiation Management
Customer Needs Assessment
Store Organization
Customer Assistance
Product Knowledge
Reliable and Responsible
Flexible Hours
Special Order Coordination
Honest and Dependable
Customer Service
Team Leadership
Information Analysis
Attention to Detail
Friendly and Helpful
Client Needs Assessment
Accomplishments
Marks of excellence award winner 6 years in a row.
Instructional Facility Supervisor at The School Of The Art Institute of ChicagoInstructional Facility Supervisor at The School Of The Art Institute of Chicago