Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Ulloa

Hayward,CA

Summary

Hardworking and dedicated individual with 10+ years in the construction industry with proficiencies in customer relations and staff development. Eager and motivated to learn and adapt to achieve company goals

Overview

10
10
years of professional experience

Work History

Insulation Installer

Accurate Firestop Inc
10.2019 - Current
  • Improved client satisfaction by expertly installing insulation in residential and commercial properties.
  • Ensured safety compliance by adhering to industry standards and regulations during installations.
  • Efficiently coordinated with teams of other tradesmen on large scale projects.
  • Read and understood blueprints and technical specifications for insulation installation.

General Manager

HD Supply Home Improvement Solutions
04.2017 - 07.2018


  • Work with upper management and buyers to create a flow of products that best fit for ease of customer shopping
  • Moved over 3 million dollars of inventory onto store shelves along with signage and displays in a 3 month span
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.


General Manager

HD Supply Home Improvement Solutions
04.2016 - 04.2017
  • Increased overall company efficiency by streamlining operations and implementing proven managerial strategies.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Assistant General Manager

HD Supply Home Improvement Solutions
07.2014 - 04.2016
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Education

High School Diploma -

Bell Senior High School
Bell, CA
05.2005

Skills

  • Customer Service
  • Employee Development
  • Problem-Solving
  • Managing Operations and Efficiency
  • Hiring and Training
  • Adaptability and Flexibility
  • Professional and Courteous

Timeline

Insulation Installer

Accurate Firestop Inc
10.2019 - Current

General Manager

HD Supply Home Improvement Solutions
04.2017 - 07.2018

General Manager

HD Supply Home Improvement Solutions
04.2016 - 04.2017

Assistant General Manager

HD Supply Home Improvement Solutions
07.2014 - 04.2016

High School Diploma -

Bell Senior High School

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Robert Ulloa