Robert Underwood
West Creek,NJ
Summary
Seasoned business owner with a robust background in small business operations and customer relations, notably at Poolworks and Dover Sport Center. Excelled in enhancing customer satisfaction through effective communication and relationship building. Skilled in financial management and team leadership, significantly improving business processes and service delivery.
Decades of experience with pool and hot tub service
Overview
38
38
years of professional experience
Work History
Owner
Poolworks
04.1995 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Ski Shop Service Manager
Dover Sport Center
08.1986 - 02.1994
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
High School Diploma -
Morris County Vocational Technical School
Denville, NJ06-1983
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Swimming pool service
- Hot tub service 20years
- Above ground pool sales
- Retail sales pool store
Timeline
Owner
Poolworks
04.1995 - Current
Ski Shop Service Manager
Dover Sport Center
08.1986 - 02.1994
High School Diploma -
Morris County Vocational Technical School
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