Robert Valdez
Miami,FL
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
5
5
years of professional experience
Work History
Front Office Manager
aloft hotel
Miami , FL
11.2023 - Current
- Ensure front desk is tidy and has all necessary stationery and material (e.g
- Pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company's policies and security requirements are met.
Night Audit Supervisor
WESTIN HOTEL by Marriott
Fort Lauderdale , FL
07.2022 - 11.2023
- Serves as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift
- Represents hotel management in resolving any guest or hotel-related situation
- Personally assists in resolving any issues and completing tasks
- Ensures all associates are in proper uniform and are properly groomed
- Ensures associates are working in a safe environment
- Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem-solving
- Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages
- Ensures all guests feel welcome and are getting the best service possible.
Asst. Front Office Manager (Part Time)
WESTIN HOTEL by Marriott
Miami , FL
07.2022 - 11.2023
- Maintain office supplies and order additional supplies when needed
- Maintain filing systems and update records
- Ensure office equipment is in proper working order
- Assist Office Manager with payroll, invoicing, and other administrative tasks
- Assist with the preparation of reports, presentations, and other documents
- Handle confidential and sensitive information with discretion.
Night Auditor
WESTIN HOTEL by Marriott
Fort Lauderdale , FL
02.2022 - 07.2022
- Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner
- Ability to access and accurately input information using a moderately complex computer system
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Night Auditor
Aloft Aventura
Miami , FL
11.2020 - 02.2022
- Completes Management reports and distributes accordingly
- Welcome and register guests expeditiously, provide information to guests as needed
- Provide excellence guest services by assisting guests with their needs or resolving issues
- Be knowledgeable in all hotel emergency procedures
- Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage
- Ensure credit card system reconciles to daily transaction lists.
Night Auditor
Best Western
Oakland Park
03.2020 - 11.2020
- Balance all department accounts
- Reconcile front desk postings and investigate discrepancies
- Balance all credit cards
- Audit room rates and market codes
- Posts room and tax to all occupied rooms
- Run 'Close Out' reports
- Closes the day.
Education
Associate of Science - Physical Therapy
Broward College
Fort Lauderdale, FL05-2018
Skills
- Change Management
- POS Systems
- Predictive Analytics
- Microsoft Office
- Business Analysis
- Data Analytics
- Management Consulting
- Process Improvement
- Emergency Preparedness
- Customer Relations
- Reservations assistance
- Property Management Systems
- Schedule Management
- Microsoft Office Suite
- Lightspeed/GXP
- Staff Training and Development
Timeline
Front Office Manager
aloft hotel
11.2023 - Current
Night Audit Supervisor
WESTIN HOTEL by Marriott
07.2022 - 11.2023
Asst. Front Office Manager (Part Time)
WESTIN HOTEL by Marriott
07.2022 - 11.2023
Night Auditor
WESTIN HOTEL by Marriott
02.2022 - 07.2022
Night Auditor
Aloft Aventura
11.2020 - 02.2022
Night Auditor
Best Western
03.2020 - 11.2020
Associate of Science - Physical Therapy
Broward College
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