Robert Valencia
Placentia,CA
Summary
Driven and passionate Account Executive with 3 years of experience and special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Dedicated to developing long-term relationships with customers. Focused on building intimate knowledge of products and services as well as unique small-business needs.
Overview
13
13
years of professional experience
Work History
Sales Account Executive
QC Manufacturing
02.2019 - 11.2022
- Managed 5 states including CA, WA, ID, OR, WY and handled over 120 accounts.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Negotiated contracts and sales terms with new and existing clients.
Sales and Service Specialist
Omni Heating And Air
03.2017 - 01.2019
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained closing rate over 75% with dedicated prospecting and exceptional customer relations skills.
Refrigeration Technician
R-Cold
04.2015 - 03.2017
- Performed predictive, preventive and corrective maintenance on diverse systems.
- Conducted diagnostic tests and read results.
- Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Read and interpreted blueprints to understand different models.
- Managed complex projects and maintained reputation for completing work on-time and under-budget.
- Used technical skills, tools and techniques like soldering to repair parts.
Manager
Subway
06.2009 - 02.2015
- Acquired Exceptional Customer Service skills.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
San Joaquin Valley College
Temecula, CA10.2014
High School Diploma -
Temecual Valley High School
Temecula, CA11.2009
Skills
- Client Relationship-Building
- Brand Development and Marketing
- Time Management
- Account Acquisition
- Overcoming Objections
- Key Relationships
- B2B Sales
- Prospect Follow-Up
- Fluent in Spanish
- Great Presentation Skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Account Executive
QC Manufacturing
02.2019 - 11.2022
Sales and Service Specialist
Omni Heating And Air
03.2017 - 01.2019
Refrigeration Technician
R-Cold
04.2015 - 03.2017
Manager
Subway
06.2009 - 02.2015
Associate of Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
San Joaquin Valley College
High School Diploma -
Temecual Valley High School
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