Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Van Houten

Perkasie,Pennsylvania

Summary

Efficient, accurate and detail-oriented individual who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Business-savvy with excellent decision-making skills in addition to superb people-skills and public relations experience. Capable of contributing to team projects while demonstrating individual leadership and success in all aspects of business relations no matter the job type. Possesses comprehensive expertise in customer relationship management, account management, and customer services.

Overview

16
16
years of professional experience

Work History

Restaurant Waiter /Bartender

Casa Toro Doylestown
Doylestown, PA
09.2021 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

General Manager

Bacco Centro
Richboro, PA
07.2020 - 08.2021
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Restaurant Waiter

Bacco Bistro
Doylestown, PA
10.2017 - 06.2020
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Restaurant Waiter

The Station Tap House
Doylestown, PA
04.2017 - 10.2017
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

Pennsylvania Statewide Account Executive

JBH Technologies Inc
, PA
02.2017 - 04.2017
  • Managed current business relationships with community colleges, universities, career and technology centers, and high schools in need of technical training solutions across their engineering, manufacturing, robotics, automotive, and art departments as well as hunt for new business across the state of PA
  • Maintained positive business partnerships with individual vendor's regional sales managers by having weekly discussions regarding pipeline and activity
  • Leveraged excellent listening skills and talent for articulating the value-add of represented products and services offered during face to face interactions with department chair heads, directors, and deans in order to determine the best possible solutions for upcoming grant writing cycles
  • Helped design and streamline the creation of labs by providing the most appropriate equipment and curriculum
  • Grew the CRM contacts list by over 50+ potential clients in under two months by targeted cold calling strategies throughout schools and campuses across the state

Account Executive Commercial 1

Ricoh Americas Corporation
Wayne, PA
09.2014 - 02.2017
  • Managed accounts that are in need of products by servicing them by creating a personal relationship in order to manage their account with the proper client service skills
  • Interpersonal management of 50+ client accounts, while performing B2B sales and elevating organizational revenues and profitability
  • Responsible for completing client needs analysis, identifying pressure points for all accounts as well as doing proposals, product demonstrations and presentations
  • Streamlined business operations regarding products and services, and ensure high quality customer service; actively perform upselling and cross selling initiatives
  • Remained active in sales, services and client acquisition, while identifying new business opportunities and prospecting B2B clients
  • Studied major market, industry, competitive and customer trends, and utilize category insights to identify/recommend new business opportunities
  • Generated accounts payable and accounts receivable solutions as well as cloud based solutions
  • Mitigated negative business impact through proactive conversations with stakeholders/vendors/sales teams to collect fact-based input for developing accurate forecasts

Manager/ Server

Bacco Bistro
Doylestown, PA
04.2009 - 11.2014
  • Responsible for operating and maintaining day to day aspects of a business, while also focusing on the financial side of the business
  • Engaged daily by ensuring customer satisfaction and employee engagement
  • Ensured a high level of satisfaction through personalized attention to customers, generating repeat clientele
  • Managed business operations, including budgeting, cost control, payroll, and accounting; trained staff in diverse areas of customer services, F&B management, and order takings
  • Established long-term professional relations with customers and coworkers, along with the ability to remember and recognize regular patrons
  • Has the general attitude that "the customer is always right" and strives to make sure everyone leaves with a positive experience to then return again
  • Works well in a team setting to encourage co-workers to reach the maximum number of sales as possible to make not only the restaurant profitable, but the servers and bussers money as well



Sales Associate

Sherwin Williams
Doylestown, PA
05.2007 - 06.2009
  • Direct sales contact with large accounts and customers with background knowledge of specific products being sold
  • Had direct sales contact with all customers who walked through the door
  • Always multitasked by lending a helping hand for any customer who may have had questions about different products and services while keeping the store in order
  • Responsible for delivering paint and other products to large job sites, getting to know clients on a more personal level and making sure they had the utmost satisfaction in their purchases and experiences through the company

Education

Information Technology

Bucks County Community College
Newtown, PA

Skills

  • Goal orientated
  • Approachable
  • Exemplifies integrity
  • Confident
  • Professional
  • Trustworthy
  • Strategic planner
  • Customer relationship specialist
  • Staff management
  • Team leadership
  • Risk analysis and management
  • Strong communication skills
  • Problem solver
  • Perceptive learner
  • Highly organized

Timeline

Restaurant Waiter /Bartender

Casa Toro Doylestown
09.2021 - Current

General Manager

Bacco Centro
07.2020 - 08.2021

Restaurant Waiter

Bacco Bistro
10.2017 - 06.2020

Restaurant Waiter

The Station Tap House
04.2017 - 10.2017

Pennsylvania Statewide Account Executive

JBH Technologies Inc
02.2017 - 04.2017

Account Executive Commercial 1

Ricoh Americas Corporation
09.2014 - 02.2017

Manager/ Server

Bacco Bistro
04.2009 - 11.2014

Sales Associate

Sherwin Williams
05.2007 - 06.2009

Information Technology

Bucks County Community College

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