Robert Van Sicklin
Rochester,NY
Summary
Experienced hospitality professional dedicated to ensuring guest satisfaction. Excels at cultivating a loyal customer base through exceptional customer service and anticipating guest needs. Skilled in creating a positive and constructive workplace environment that fosters teamwork and success. Committed to continuous improvement, constantly seeking opportunities to enhance personal and team performance.
Overview
21
21
years of professional experience
Work History
Lead Bartender
MacGregor’s Grill and Tap Room
2012.08 - 2024.09
- Established rapport with regular patrons through attentive service by consistently exceeding their expectations
- Train and develop newly hired staff by providing leadership and direction through orientation and ongoing mentorship
- Management responsibilities including opening and closing duties as well as ensuring timely service and adequate staffing
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, and wine
- Developed strong relationships with suppliers
- Assist fellow employees in a teamwork driven environment by anticipating needs of guests throughout the restaurant and covering shifts when needed
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele
Bartender
Legal Seafoods
2009.02 - 2012.08
- Enhance guest experience through knowledge of food, beverage, and overall customer service
- Expedite delivery of food to ensure entrees are delivered in a timely fashion
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
Bartender
Bahama Breeze Restaurant
2004.10 - 2009.02
- Train new employees through knowledge of Darden’s policies and principles of customer courtesy
- Support managers by coaching co-workers in high-stress situations
- Assist in maintaining overall restaurant sanitation and customer experience
Manager of Beverages and Hospitality
Red Lobster Restaurant
2003.06 - 2004.10
- Directly managed 25 employees by scheduling their work hours and providing regular reviews of their strengths and weaknesses
- Developed restaurant’s liquor inventory; managed the purchase of all wines and spirits
- Improved guest satisfaction by responding to customer complaints and creating standards for better employee performance and morale
Education
Post Baccalaureate Teaching Certificate - Elementary Education
West Chester University
05.2012
Bachelor of Science - Hotel, Restaurant And Institutional Management
Penn State University
05.2003
Skills
- Exceptional customer service
- Highly reliable
- Team player
- Mentor
- Able to multi-task in a fast paced environment
- Self-motivated, with a strong sense of personal responsibility
- Adaptable
- Honest and Loyal
- Detail oriented
- Conflict resolution
- Process improvement
Timeline
Lead Bartender
MacGregor’s Grill and Tap Room
2012.08 - 2024.09
Bartender
Legal Seafoods
2009.02 - 2012.08
Bartender
Bahama Breeze Restaurant
2004.10 - 2009.02
Manager of Beverages and Hospitality
Red Lobster Restaurant
2003.06 - 2004.10
Post Baccalaureate Teaching Certificate - Elementary Education
West Chester University
Bachelor of Science - Hotel, Restaurant And Institutional Management
Penn State University
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