Robert VanValkenburg

Knowledgeable Desktop Support Technician with background in providing technical support and resolving hardware and software issues. Successfully managed user accounts and conducted troubleshooting to enhance system performance. Demonstrated proficiency in diagnosing technical problems and delivering timely solutions.

Technical support professional prepared for role with solid foundation in troubleshooting, hardware maintenance, and software installation. Proven ability to identify and resolve technical issues efficiently. Excels in collaborative environments and adapting to changing technical needs. Skilled in customer service and effective communication.

Professional with strong background in IT support, adept at troubleshooting and resolving technical issues efficiently. Focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in hardware and software maintenance, network setup, and user support. Known for excellent communication, problem-solving abilities, and customer service skills.

Experienced with diagnosing and resolving hardware and software issues. Utilizes technical expertise to provide effective support and maintain system functionality. Track record of delivering high-quality solutions and ensuring minimal downtime.

• Taking calls Christmas Morning for 6 Hospital sites being down without network connectivity, power, and their diesel generators weren't going to hold out much longer while escalating this issue to Service Delivery Managers in India, who were collaborating with Managers in America. This call lasted about 4 hours and came in about the beginning of my shift at 3am. It was later reported on 9 News in Denver about the issue and those hospitals were finally back up and running because of properly executing this high risk job.
• Teaching the elderly how to properly navigate the browser window to use the internet, made the employee cry during that call for remote support, and she finally felt like using the computer wasn't such a hurdle any longer.
• Took a bet with a System Admin on replacing a CPU for a small desktop unit, on whether or not it would work afterword. He still owes me $60.
• Working out the imaging on a windows 8.1 tablet, testing the booting procedure and confirming the functionality of the image with the Administrator, and any necessary driver issues that needed updated.