Summary
Work History
Education
Skills
Languages
Timeline
Generic

Robert Velasquez Hernandez

Santa Barbara

Summary

As a 19-year-old college student, I see this opportunity as an ideal environment to grow both personally and professionally. I am wanting to strengthen my communication and conversational skills, which I believe are essential for success in the real world. Working here would not only allow me to contribute with energy and a strong willingness to learn, but also to develop the interpersonal abilities that will support my long-term career goals.

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Work History

Customer Service associate

CVS
Santa Barbara, CA
  • Key responsibilities (Multitask, quick, calm, Patience,, communication, restock, clean.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

HS Diploma -

Santa Barbara High School
Santa Barbara, CA
06-2024

Associate of Science - Mechanical Engineering

Santa Barbara City College
Santa Barbara, CA
06-2027

Skills

  • I've learned to multitask effectively through balancing school, work, and personal responsibilities, and I adapt quickly in fast-paced environments Being bilingual in Spanish and English allows me to connect with a wider range of people
  • Complaint handling
  • Refunds and exchanges
  • Product and service solutions
  • Sales closing
  • Negotiation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service associate

CVS

HS Diploma -

Santa Barbara High School

Associate of Science - Mechanical Engineering

Santa Barbara City College
Robert Velasquez Hernandez