Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Trained and motivated employees to perform daily business functions.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Implemented effective financial management practices, improving cash flow and profitability.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Contributed positively to the local community through involvement in various events or charitable organizations.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Owner/Operator
Vicari's Market Gourmet
07.2003 - 06.2008
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Trained and motivated employees to perform daily business functions.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Managed purchasing, sales, marketing and customer account operations efficiently.
Assessed income and expenses and adapted plans to improve profit levels.
Implemented effective financial management practices, improving cash flow and profitability.
Kept all building areas and equipment functional and well-organized to promote business performance.
Executive Sous Chef
Richie Cecere's Restaurant & Bar
01.2001 - 01.2003
Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
Evaluated employee performance regularly providing guidance towards improvement as necessary.
Collaborated with Executive Chef to design seasonal menus that showcased diverse flavors and techniques.
Enhanced dining experience by creating innovative and visually appealing menu items.
Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Maintained high standards of food presentation by supervising plating techniques during service hours.
Oversaw the execution of daily prep tasks ensuring timely completion while maintaining ingredient freshness.
Mentored junior chefs and provided constructive feedback for professional growth.
Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
Set up and broke down kitchen for service.
Participated in food tastings and taste tests.
Coordinated with team members to prepare orders on time.
Evaluated food products to verify freshness and quality.
Disciplined and dedicated to meeting high-quality standards.
Worked closely with front-of-house staff to facilitate excellent customer service.
Assisted with menu development and planning.
Developed new recipes and flavor combinations to enhance customer dining experience.
Executive Sous Chef
Sorrento Restaurant
04.1999 - 05.2001
Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
Promoted teamwork among kitchen staff, fostering a positive work environment that encouraged creativity and collaboration.
Collaborated with Executive Chef to design seasonal menus that showcased diverse flavors and techniques.
Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Maintained high standards of food presentation by supervising plating techniques during service hours.
Oversaw the execution of daily prep tasks ensuring timely completion while maintaining ingredient freshness.
Conducted regular equipment maintenance checks to prevent malfunctions or downtime during peak service hours.
Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
Oversaw business operations, inventory control, and customer service for restaurant.
Modified recipes to accommodate dietary restrictions and allergies.
Trained and managed kitchen personnel and supervised related culinary activity.
Monitored food production to verify quality and consistency.
Assisted with menu development and planning.
Participated in food tastings and taste tests.
Set up and broke down kitchen for service.
Cooking Intern
MGM Resorts
09.1998 - 06.1999
Collaborated closely with other interns to successfully execute large-scale catering events.
Contributed to team efficiency by maintaining cleanliness and organization in all work areas.
Enhanced cooking techniques by assisting in the preparation of a diverse range of dishes.
Strengthened teamwork abilities through cooperation with fellow interns on group projects.
Honed knife skills, becoming proficient at various cuts and techniques for efficient food prep.
Assisted with inventory management, helping to minimize waste and control costs.
Cleaned kitchen counters, refrigerators, and freezers.
Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
Maintained food safety and sanitation standards.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Pizza Shop Assistant
Pizza Town USA
01.1996 - 02.1998
Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
Analista de Control Pesquero at MINISTERIO DE PRODUCCION, COMERCIO EXTERIOR INVERSIONES Y PESCAAnalista de Control Pesquero at MINISTERIO DE PRODUCCION, COMERCIO EXTERIOR INVERSIONES Y PESCA