ROBERT VICTOR
FL
Summary
Multifaceted service professional with numerous years of experience in the commercial laundry equipment maintenance industry, utilizing highly developed management, technical, and consulting skills. Works collaboratively with teams and other departments, and in high pressure situations. Detail-oriented manager/technician with excellent verbal and written communication skills.
Overview
35
35
years of professional experience
Work History
Field Manager
TLC Tri-State Laundry Companies
04.2023 - Current
- Route Operations Management
- Ensuring Projects Completed Professionally,Efficiently, and within Budget
- Team Leadership and Training
- Logistics and Scheduling
- Project Coordination
- Inventory and Supply Management
- Safety and Compliance
Senior/Lead Field Service Technician
CSC Service Works
01.2014 - 04.2023
- Service commercial washer/dryer units
- Handle customer service issues within multi-housing/college communities
- Install and service intelligent/credit card/app-based systems for 2,000 units
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Utilize critical thinking skills to break down problems, evaluate solutions and make decisions
- Offer friendly and efficient service to customers and assist in implementing customer service initiatives
- Collaborate with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies
- Maintain parts inventory via app-based system
- Recommend measures to improve service methods, equipment performance, and quality of service
Field Service Technician
Mac Gray Corp
01.1998 - 01.2014
- As outlined above with CSC Service Works
Field Service Technician/Installer
Amerivend
01.1994 - 01.1998
- Service and install commercial units within multi-housing/college communities
- Resolve customer service issues
Collector/Coin Counter
Amerivend
01.1991 - 01.1994
- Money collection and counting
- Light maintenance/service (statewide)
- Plan and schedule collection routes
Education
High School Diploma -
Leto High School
Tampa, FL05.1990
Skills
- SKILLS/HIGHLIGHTS
- Excellent Leadership, Communication, and Customer Service Skills
- Field Management for 17 Technicians
- Mechanical Expertise
- Shipping and Handling/Inventory Control
- Excellent Verbal and Written Communication
- Trained and supported new hires resulting in better understanding of process flow and safety procedures
- Teamwork, Planning, and Collaboration
- Dependable and Responsible
- Organization and Time Management
- Attention to Detail
- Execution of Quarterly Budgets
- Flexible and Adaptable
- Self-Motivated
Timeline
Field Manager
TLC Tri-State Laundry Companies
04.2023 - Current
Senior/Lead Field Service Technician
CSC Service Works
01.2014 - 04.2023
Field Service Technician
Mac Gray Corp
01.1998 - 01.2014
Field Service Technician/Installer
Amerivend
01.1994 - 01.1998
Collector/Coin Counter
Amerivend
01.1991 - 01.1994
High School Diploma -
Leto High School
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