Robert Villa
San Bernardino,CA
Summary
Purchasing professional with proven track record in procurement and vendor management. Adept at optimizing supply chain processes to enhance cost savings and operational efficiency. Known for strong team collaboration and adaptability to changing business needs, while leveraging negotiation and analytical skills to drive impactful results.
Overview
15
15
years of professional experience
Work History
Central Services-Purchaser/Lead/Supply Chain tech
Loma Linda University Health
01.2020 - Current
- Identify and establish relationships with contracted suppliers and vendors, ensuring cost-effective purchasing solutions for 320 bed acute care hospitals and ambulatory clinics.
- Management of department procedure cycle, including researching, sourcing, negotiation, and purchasing of supplies and services based on company needs.
- Monitor and audit inventory levels and supply usage to ensure that stock levels are maintained throughout the hospital.
- Order Management with creation and processing of purchase orders, ensuring accuracy and timely delivery of goods and service in accordance with company standards.
- Maintain budget adherence ensuring that purchases are made within the allocated budget while meeting the organization's quality and operational needs.
- Maintenance of documentation and purchasing records in accordance to company policy
- Overseeing a daily budget of 200,000 ensuring financial efficiency, and controlling cost effectiveness.
- Managed project coordination through team led delegation of specific job duties to ensure an accurate transition for any departmental changes.
- Supervised quarterly audits to ensure all hospital needs are met, summarizing any findings that require team education and process improvement.
- Quarterly quality control checks to ensure all supplies are properly placed and are safe and effective for patient usage.
- Work with all unit directors, and managers for par changes and updates weekly.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Troubleshoot any department mobile and scanning device to ensure efficiency.
Food Service Technician
Loma Linda University Health
01.2018 - 01.2020
- Performed routine daily food preparation following organization safety and sanitary protocols.
- Completed coursework for Food Handlers ServSafe Certification
- Organized delivery of patient and unit food carts with patient meals, catered meals and nourishment to appropriate locations throughout the 320 bed facility.
- Served as an appointed team lead in collaboration with nutrition services, line cooks, servers, to provide catering services for organizational special events ensuring hospital policy and safety procedures are followed.
- Planned and scheduled all catering orders, preparing invoices to ensure food supplies are in stock and readily available for meal preparation to increase customer and patient satisfaction.
- Provided education and training to all new hires as designated by management.
Customer Service Representative
Right Time Home Services
01.2017 - 01.2018
- Management of a Multi-line Inbound business call volume upwards of 40 calls per hour providing customers with service information ensuring customer comprehension of services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed detailed quality analysis reports and shared feedback with supervisors and team leads to improve quality of services.
- Collaborate with the training and operations team to improve script adherence and customer satisfaction.
- Help identify common issues and recommended process changes that led to 20% improvement in customer satisfaction
- Process all payments timely and accurately in a high volume setting.
- Daily office production duties such as answering multi line telephone calls, data entry, ordering of supplies, creating forms and documents as needed.
- Record all payment data and invoices in compliance with the company policies and procedures.
- Utilized team meetings to discuss performance and process improvement to enhance customer engagement and satisfaction
Meat Clerk/Courtesy clerk
Stater Brother’s Markets
01.2011 - 01.2017
- Prepared all cuts of beef, pork, lamb and poultry for retail sale and customer orders.
- Maintained cleanliness and safety of all workstations and tools per USDA and HACCP standards.
- Managed all safety requirements for inventory and back stock.
- Completed training on new standards on proper cutting technique and safety measures.
- Prepare and build department shopping displays and ensure effective inventory for high volume traffic.
- Acquired Servsafe Food certification.
- Ensured team communication for safety and customer satisfaction.
Education
Bachelors of Business Administration - Business Administration
California State University
San Bernardino, CA01.2017
High School Graduate-Diploma -
Redlands East Valley
Redlands, CA01-2011
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA01.2014
Skills
- Supplier relationship management
- Demand forecasting
- Negotiation expertise
- Strategic sourcing
Timeline
Central Services-Purchaser/Lead/Supply Chain tech
Loma Linda University Health
01.2020 - Current
Food Service Technician
Loma Linda University Health
01.2018 - 01.2020
Customer Service Representative
Right Time Home Services
01.2017 - 01.2018
Meat Clerk/Courtesy clerk
Stater Brother’s Markets
01.2011 - 01.2017
Associate of Arts - Business Administration
San Bernardino Valley College
Bachelors of Business Administration - Business Administration
California State University
High School Graduate-Diploma -
Redlands East Valley
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