Robert Villalpando
Goodyear,AZ
Summary
District Manager - Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
Work History
District Manager
Public Storage
09.2022 - Current
- Supervised 17 locations to enforce high-quality standards of Public Storage
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
Store Manager
Lowes
05.2016 - 09.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Lowes
05.2012 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Store Manager
Kohls
01.2009 - 05.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2008
Skills
- Policies and Procedures
- Records Organization and Management
- Supply Ordering
- Staff Supervision
Timeline
District Manager
Public Storage
09.2022 - Current
Store Manager
Lowes
05.2016 - 09.2022
Assistant Manager
Lowes
05.2012 - 05.2016
Store Manager
Kohls
01.2009 - 05.2012
Bachelor of Science - Business Management
University of Phoenix
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