Robert Villela
Seattle,WA
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Grocery Receiving Operations
Fred Meyers
03.2006 - 03.2022
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Launched quality assurance practices for each phase of development
- Introduced new methods, practices, and systems to reduce turnaround time.
- Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Defined clear targets and objectives and communicated to other team members.
- Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with fellow employees for efficient task completion, fostering a productive work atmosphere.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
General Education - General Education
Mount Miguel High School
Spring Valley, CASkills
- Training and mentoring
- Decision-Making
- Needs Assessment
- Goal Setting
- Process Improvement
- Visual Merchandising
- Employee Training
- Product Merchandising
- Team Development
- Stock Rotation
- Customer Service Management
- Business Analysis and Reporting
- Loss prevention strategies
- Customer Service
- Professional and Courteous
- Team Leadership
- Negotiation
- Project Planning
- Business Planning
- Research
- Critical Thinking
Timeline
Grocery Receiving Operations
Fred Meyers
03.2006 - 03.2022
General Education - General Education
Mount Miguel High School
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