Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Vocke

Troy,OH

Summary

Professional Service Manager bringing more than 26 years in both commercial and residential settings. Hardworking, self-motivated and dependable.

Overview

26
26
years of professional experience
1
1
Certification

Work History

HVAC Service Manager/ Project manager

CJH Mechanical
04.2008 - Current
  • Managed all aspects of HVAC Service department, (5) technicians.
  • Creation and delegation of weekly schedule/ tech assignments.
  • Reviewed work tickets and equipment maintenance reports .
  • Maintained customer satisfaction and long term relationships.
  • Ensured consistency of service and problem resolution.
  • Procured parts and materials.
  • Managed, estimated, and proposed service contracts.
  • Performed bids from repairs to major retrofits.
  • Project Managed countless equipment retrofit projects as well as new construction projects.
  • Resolve technical problems that technicians would encounter in the field.
  • Trained technicians and apprentices on job site safety.
  • Coached Technicians on increasing productivity.
  • Responsible for recruitment, retention, discipline, and performance of technicians.
  • Set and maintained safety performance standards and enforced company rules/ policies/ image.
  • Insured fleet vehicles were stocked, clean, and schedualed for necessary repairs.
  • Worked closely with general contractors and customers to insure customer needs and schedules were kept.

HVAC-R Service Technician

Envirocontrol Systems
06.2001 - 04.2008
  • Industrial/commercial service responsibilities including, start up and service of pumps, Variable frequency drives, Chillers, Cooling Towers, Boilers, DX systems, chillers, and Thermal storage systems.
  • Performed new equipment start up and provided documentation.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.

HVAC Lead Installer/ Service Technician

Cal's Air Conditioning And Heating
01.1998 - 06.2001
  • Residential HVAC installer/ service tech Installed boilers, furnaces, DX systems, Designed, fabricated, and installed ducts for my projects.
  • Performed residential service calls.
  • Handled after hours emergency calls.

Education

High School Diploma - HVAC-R

Tippecanoe High School
Tipp City, OH
1998

Career Passport - HVAC-R

Miami Valley Career Technology Center
Clayton, OH
1998

Skills

  • Project planning and development
  • Process improvement
  • Quality assurance and control
  • Natural leader
  • Detail-oriented
  • Customer relations specialist
  • Purchasing and procurement
  • Project management
  • Task Prioritization
  • Documentation And Reporting
  • Budget Control

Certification

  • Manitowic ice machine and reach in training.
  • RSES universal CFC certification.
  • Trane chiler preventitive maintenance.
  • Trane voyager.
  • ABB variable frequency drives.
  • Square D variable frequency drives.
  • Cutler Hammer frequncy drives.
  • Light commercial air balancing and diagnosis.
  • Hoshizaki ice machine training.
  • Lochinvar boiler factory training.


Timeline

HVAC Service Manager/ Project manager

CJH Mechanical
04.2008 - Current

HVAC-R Service Technician

Envirocontrol Systems
06.2001 - 04.2008

HVAC Lead Installer/ Service Technician

Cal's Air Conditioning And Heating
01.1998 - 06.2001

High School Diploma - HVAC-R

Tippecanoe High School

Career Passport - HVAC-R

Miami Valley Career Technology Center

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Robert Vocke