Robert Wagner
Whitehall,Wisconsin
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Customer Relations Senior Key Accounts Manager
Ashley's Furniture
Arcadia, WI
10.2023 - Current
- Maintained, and managed relationships with key accounts to ensure their needs are met promptly.
- Conducted regular meetings with customers to review progress against agreed objectives and goals.
- Coordinated with internal teams to ensure timely delivery of orders according to customer specifications.
- Maintained positive working relationships with coworkers, retailers and representatives.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Provided guidance on best practices for managing existing accounts while also identifying new business opportunities.
Customer Relations Regional Supervisor / Lead
Ashley's Furniture
Arcadia, WI
05.2022 - 10.2023
- Successfully oversaw a team of 8 that directly supported 92% of on time delivery of a $60,000,000.00 combined monthly average for 2 separate regional warehouses.
- Calculate and report out capacity numbers; offer support and suggestions to increase capacity.
- Conducted regular meetings with regional staff to discuss operational issues and strategies.
- Oversaw training, promotional plans and open relations to keep employees at all levels satisfied and productive.
- Monitored employee productivity to provide constructive feedback and coaching.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Oversaw team scheduling and individual assignments to meet coverage demands.
Customer Relations Manager
Ashley's Furniture
Arcadia, WI
02.2018 - 02.2022
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Drove customer escalations to resolution by engaging directly with clients.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided back up support for Order Processing . Replacement Parts, Returns and Allowances as well as Consumer Affairs..
Process Improvement Specialist
Ashley's Furniture
Arcadia, WI
03.2017 - 02.2018
- Worked with various departments to Identify root causes of process problems through data analysis, surveys, focus groups, observation.
- Created standard operating procedures to document processes and provide guidance on how they should be performed in the future.
- Focused on internal communications effectively with all levels of staff regarding process changes or updates.
- Worked spreadsheets with precise data entry to calculate company reports .
Customer Relations Manager
Ashley's Furniture
Arcadia, WI
08.2014 - 03.2017
Education
High School Diploma -
Catalina Foothills High School
Tucson, AZ08-1989
Skills
- Relationship Management
- Strong communication skills, both oral and written
- Ability to prioritize and manage multiple tasks
- Proficient with in house management programs
- Account Management
- Learning and maintaining product knowledge
Accomplishments
- American Management Association: What it Takes to Lead
- American Management Association: How to Rise to the Challenge and Inspire Others
- Ashley Leadership Foundation
- Impact Players
- Franklin Covey: Project Management for the Unofficial Project Manager, Unconscious Bias, Inspire Trust, 4 Essential Roles of Leadership
References
References available upon request.
Timeline
Customer Relations Senior Key Accounts Manager
Ashley's Furniture
10.2023 - Current
Customer Relations Regional Supervisor / Lead
Ashley's Furniture
05.2022 - 10.2023
Customer Relations Manager
Ashley's Furniture
02.2018 - 02.2022
Process Improvement Specialist
Ashley's Furniture
03.2017 - 02.2018
Customer Relations Manager
Ashley's Furniture
08.2014 - 03.2017
High School Diploma -
Catalina Foothills High School
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