Robert Wagner
Cape Coral,FL
Summary
Proven leader in retail management, notably with Fresco Y Mas, LLC, where I spearheaded cross-merchandising strategies to significantly enhance store sales. Expert in employing analytical tools for inventory efficiency, I excel in merchandising strategies and team development, achieving notable customer satisfaction improvements. Skilled in both product merchandising and fostering exceptional customer service, my approach has consistently driven sales growth and operational excellence.
Overview
25
25
years of professional experience
Work History
Grocery Department Manager
Fresco Y Mas, LLC
07.2020 - Current
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Improved customer satisfaction by implementing efficient product merchandising strategies.
- Managed supplier relationships effectively, negotiating favorable terms on contracts for the procurement of products in various categories.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Store Reset Team Leader
Crossmark Retail Services
06.2018 - 07.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Reset Merchandiser
Acosta
04.2016 - 06.2018
- Changed shelves, racks, and displays to meet new schematic designs.
- Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
- Optimized product placement within stores by analyzing sales data and adjusting layouts accordingly.
- Built fixtures according to plan to effectively display new store merchandise.
- Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Moved merchandise from back storage to front end to maximize productivity.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
Pest Control Inspector & Sales
Terminix International
05.2015 - 04.2016
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Reduced callbacks by devising customized pest control plans tailored to each client''s specific needs.
- Eliminated pest infestations by conducting thorough inspections and implementing targeted treatments.
- Conducted regular follow-up visits to ensure continued effectiveness of implemented pest control measures.
- Assisted in the development of new service offerings, researching innovative techniques and staying current on industry trends.
Beverage Sales Representative
SE Atlantic Beverage DBA Dr. Pepper Snapple
03.2000 - 05.2015
- Collaborated with team members to achieve sales targets, consistently meeting or exceeding quotas each quarter.
- Coordinated promotional events at various retail locations, increasing brand visibility and driving sales growth.
- Focused on customer retention through active follow-up efforts after initial sale transactions; fostered long-term relationships that translated into continued business growth.
- Managed inventory levels efficiently, ensuring appropriate stock availability while minimizing waste due to expired products.
- Assisted in training new hires on company policies and procedures, ensuring a seamless integration into the team environment.
- Consistently met deadlines for ordering, delivery schedules, and reporting requirements as established by management guidelines.
- Implemented persuasive cross-selling techniques when engaging with prospective clients, leading to more comprehensive product offerings within individual accounts.
- Increased overall sales by strategically targeting and executing promotions of beverage products.
Education
High School Diploma -
Kenwood High School
Baltimore, MD06-1981
No Degree - Wire Systems Installation
US Army
Fort Gordon, GA04-1985
Skills
- Shelf stocking
- Pricing and shelf labeling
- Merchandising strategies
- Employee scheduling
- Display Building
- Promotion planning
- Store layout
- Customer service and assistance
- Product merchandising
- Ordering of products
- Inventory merchandising
- Time management
Timeline
Grocery Department Manager
Fresco Y Mas, LLC
07.2020 - Current
Store Reset Team Leader
Crossmark Retail Services
06.2018 - 07.2020
Reset Merchandiser
Acosta
04.2016 - 06.2018
Pest Control Inspector & Sales
Terminix International
05.2015 - 04.2016
Beverage Sales Representative
SE Atlantic Beverage DBA Dr. Pepper Snapple
03.2000 - 05.2015
High School Diploma -
Kenwood High School
No Degree - Wire Systems Installation
US Army
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