Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Wahl

Rancho Cucamonga

Summary

Dynamic Managing Owner with a proven track record at Tequila Hoppers, excelling in operations management and staff training. Achieved significant customer satisfaction improvements and optimized costs through innovative strategies. Skilled in cash flow analysis, fostering a collaborative team environment that drives performance and enhances service delivery.

Overview

40
40
years of professional experience

Work History

Managing Owner

Tequila Hoppers
02.2012 - 02.2025
  • Oversaw the development of innovative products or services, positioning the company as an industry leader.
  • Led organizational restructuring efforts focused on adapting to changing market conditions while maintaining a strong competitive position within the industry sector served by the company.
  • Boosted customer satisfaction rates through the implementation of customer-centric policies and procedures designed to address key pain points effectively.
  • Established strong business relationships with vendors, resulting in improved pricing and contract terms.
  • Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
  • Optimized operational efficiency through process improvement initiatives, reducing costs while maintaining quality standards.
  • Consistently exceeded sales targets by motivating and coaching a high-performing sales team using effective performance management techniques.
  • Secured funding from investors to drive future business expansion plans based on solid financial projections and persuasive presentations.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Manager

Bernards Liqour
06.1985 - 12.2000
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Chino High
Chino, CA

Skills

  • Workplace safety
  • Staff training and development
  • Operations management
  • Cash flow analysis and management

Timeline

Managing Owner

Tequila Hoppers
02.2012 - 02.2025

Manager

Bernards Liqour
06.1985 - 12.2000

Chino High

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Robert Wahl