Robert Wair, CPhT
Murfreesboro,United States
Summary
Accomplished and Certified Clinical Pharmacy Technician with over 4 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Clinical Pharmacy Technician (CPhT)
Fresenius Medical Care
06.2022 - Current
- Utilized Pharmacy Benefit Manager (PBM) Entered and processed patients' prescriptions into internal system. Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Medication Reconciliation with patients
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume renal care pharmacy environment
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Stocked, labeled, and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Assisted in preparation, distribution and storage of pharmaceuticals
- Communicated directly with doctors offices via telephone, fax and email
- Reviewed and verified customer information and insurance provider information
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Maintained drug inventory levels by ordering necessary medications and supplies
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Collected co-payments or full payments from customers
- Resolved non-routine issues like third-party billing, computer system, and customer service issues
- Counted, measured and compounded medications following standard procedures
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume renal care pharmacy environment
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Entered and processed patients' prescriptions into internal system
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Counseled customers on medications, appropriate dosage and potential side effects
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Counted, measured, and compounded medications following standard procedures
- Resolved third-party billing, computer system and customer service issues
- Set up and modified patient profiles to include current medications and insurance details
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Managed opening and closing duties for pharmacy
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Developed and implemented improvements to pharmacy organization system
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Liaised with other pharmacies to eliminate issues related to product expiration
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
Certified Pharmacy Technician (CPhT)
RX Partners
03.2021 - 07.2022
- Utilized Pharmacy Benefit Manager (PBM) Entered and processed patients' prescriptions into internal system. Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Medication Reconciliation with patients
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Certified COVID-19 immunization vaccinator
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Stocked, labeled, and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Reviewed and verified customer information and insurance provider information
- Communicated directly with doctors offices via telephone, fax and email
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Maintained drug inventory levels by ordering necessary medications and supplies
- Assisted in preparation, distribution and storage of pharmaceuticals
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Collected co-payments or full payments from customers
- Resolved non-routine issues like third-party billing, computer system, and customer service issues
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
- Counted, measured and compounded medications following standard procedures
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Entered and processed patients' prescriptions into internal system
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Resolved third-party billing, computer system and customer service issues
- Counseled customers on medications, appropriate dosage and potential side effects
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Counted, measured, and compounded medications following standard procedures
- Set up and modified patient profiles to include current medications and insurance details
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Managed opening and closing duties for pharmacy
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Developed and implemented improvements to pharmacy organization system
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Liaised with other pharmacies to eliminate issues related to product expiration
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated verification and filling of more than 75 daily prescriptions in high-volume retail pharmacy environment.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Professional Driver & Licensed Pharmacy Technician
FountainRx
03.2020 - 06.2022
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- OTC (over the counter) medication and other miscellaneous home delivery
- Prescription medication preparation and packaging for delivery via FedEx
- Liaised with other pharmacies to eliminate issues related to product expiration
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Developed and implemented improvements to pharmacy organization system
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Managed opening and closing duties for pharmacy
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Set up and modified patient profiles to include current medications and insurance details
- Resolved third-party billing, computer system and customer service issues
- Counseled customers on medications, appropriate dosage and potential side effects
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Counted, measured, and compounded medications following standard procedures
- Counted, measured and compounded medications following standard procedures
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Collected co-payments or full payments from customers
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Counted and labeled prescriptions with correct item and quantity
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Entered and processed patients' prescriptions into internal system
- Stocked, labeled, and inventoried medication to keep accurate records
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Licensed Pharmacy Technician
CVS Pharmacy
07.2020 - 12.2021
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Certified COVID-19 immunization vaccinator
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Equipment Services Coordinator
JPMorgan Chase
01.2006 - 01.2014
- Monitor and maintain non-serialized collateral inventory
- Assist with and/or resolve problem orders
- Assist with upcoming product releases
- Process E-Files and Refresh files to Webcast
- Responsible for Daily and Weekly reports through Webcast
Help Desk Associate
JPMorgan Chase
01.1999 - 12.2000
- Acquired and maintained terminal knowledge and troubleshooting
- Provided quality customer service on inbound merchant calls
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ03.2013
High School Diploma -
Lebanon High School
Lebanon, TN05.1995
Skills
- Certified Pharmacy Technician (CPhT)
- Certified COVID-19 immunization vaccinator
- Basic Life Support (BLS) Certification
- Pharmacy Records Management
- Pharmaceutical Preparation
- Pharmacy Operations
- Managing Prescription Refills
- Microsoft Office Suites
- Vendor Relationship Management
- Project Management
- Develop/execute project plan tasks
- Perform discovery and risk management
- Identify Business and Functional requirements
- Customer Relationship Management
- Help Desk Support
- Technical Support
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
- Basic Life Support Certification
Timeline
Certified Clinical Pharmacy Technician (CPhT)
Fresenius Medical Care
06.2022 - Current
Certified Pharmacy Technician (CPhT)
RX Partners
03.2021 - 07.2022
Licensed Pharmacy Technician
CVS Pharmacy
07.2020 - 12.2021
Professional Driver & Licensed Pharmacy Technician
FountainRx
03.2020 - 06.2022
Equipment Services Coordinator
JPMorgan Chase
01.2006 - 01.2014
Help Desk Associate
JPMorgan Chase
01.1999 - 12.2000
Associate of Science - Business Administration
University of Phoenix
High School Diploma -
Lebanon High School
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