Robert Walker

• Achieved 325% net profit growth in the first year at the Community College of Philadelphia garage by implementing competitive pricing strategies, optimizing utilization, and launching innovative marketing initiatives.
• Provide strategic leadership and full operational oversight for three high-profile facilities: a 631-space academic garage, a 500-space commercial garage in Old City, and a 100-space luxury condominium facility.
• Deliver exceptional client experiences by proactively addressing concerns, driving service enhancements, and maintaining transparent communication with institutional, commercial, and residential stakeholders.
• Recruit, mentor, and lead diverse, high-performing teams, instilling a culture of accountability, service excellence, and alignment with organizational values.
• Optimize staffing models and workforce deployment to ensure operational continuity, maximize efficiency, and elevate customer satisfaction.
• Reduced operating expenses by 18% through vendor contract renegotiations and procurement efficiencies, strengthening profitability and ensuring cost-effective service delivery.
• Uphold rigorous standards for operations, safety, security, and facility maintenance, ensuring asset protection, risk reduction, and long-term client retention.

• Company Overview: R&R JUNK Removal is a full-service JUNK removal company helping our customers reclaim the space in their residential homes and businesses.
• Implement innovative marketing strategies to target new customer segments and expand our residential and commercial client base, utilizing social media platforms, local partnerships, and community events to increase brand visibility and drive sales growth.
• Drove business growth strategies leading to a 150% revenue increase over two years and expanded market penetration for the consulting services through the execution of data-driven decision-making and strategic partnership development.
• R&R JUNK Removal is a full-service JUNK removal company helping our customers reclaim the space in their residential homes and businesses.

• Company Overview: We purchase, renovate, sell and hold rental/residential properties in the Pennsylvania market.
• Through our extensive contacts in the real estate community, we can find quality properties that are able to generate immediate investment income, or for profitable flipping.
• Currently we own 35 properties in Pennsylvania located primarily in Aston, Chester, Reading, Brookhaven, Philadelphia, Shamokin, Mount Carmel, and Kulpmont.
• Develop and implement a strategic plan to expand the real estate investment portfolio in Pennsylvania and explore new market opportunities for growth and profitability, aligning with the company's long-term vision and objectives.
• We purchase, renovate, sell and hold rental/residential properties in the Pennsylvania market.

• Responsible for policy changes, setting up appointments, billing/cancellations, inside sales and managing the office needs.
• Answer customer inquiries, coordinate tasks with agency team members, prepare reports and anticipate the needs of the agency.
• Establish customer relationships and follow up with customers, as needed Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Work with the agent to establish and meet marketing goals.
• Maintain a strong work ethic with a total commitment to success. Work alongside agency team to ensure successful, exceptionally satisfying, and long-lasting customer relations.
• Achieved a 145% sales quota attainment for two consecutive months by employing strategic up-selling techniques and maintaining a 100% customer satisfaction rating through personalized policy and coverage education.

• Manage daily operations of a high-volume retail automotive store and managing local garage/shop relationships.
• Manage and grow commercial customer relationships/sales, including building and holding team accountable to executing customer action plans.
• Selection, hiring, development, performance mgmt., scheduling and engagement of store team members.
• Manager on duty responsibilities touch base/coaching, floor/phone mgmt., safety, open/close duties.
• Develop and implement innovative marketing strategies to increase store visibility and attract new commercial customers, leveraging digital marketing tools and local community engagement initiatives.
• Implement innovative marketing strategies to drive foot traffic and increase sales, including organizing local promotional events and partnerships with nearby businesses to enhance brand visibility in the community.

• Manage daily operations of a $4,000,000 franchise ensuring safety of our drivers & minimizing operational cost.
• Daily management of 10 routes to ensure completion of as many as 60 different daily pickups for customers.
• Managing a team of 30 full time drivers and provide daily coaching to maximize performance.
• Develop and implement strategies to increase operational efficiency and reduce waste, leading to significant cost savings for the franchise.

• Drive innovation and adaptability within branch operations to stay ahead of industry trends and competitor strategies, ensuring continued success and growth in the dynamic Greater Philadelphia marketplace.
• Collaborate with marketing team to develop and execute targeted marketing campaigns to attract new customers and increase brand awareness within the Greater Philadelphia marketplace.
• Implement strategies to foster a culture of ownership and accountability among branch employees, promoting a sense of pride and commitment to achieving branch goals and contributing to the overall success of Citizens.
• Utilize data analytics to identify trends and insights within branch operations, providing actionable recommendations for strategic decision-making to drive business performance and competitive advantage in the Greater Philadelphia marketplace.
• Develop and implement personalized financial advisory services for high-net-worth clients within the Greater Philadelphia marketplace, offering tailored solutions to meet their investment needs and deepen client relationships, positioning Citizens Bank as a trusted financial partner in the competitive industry landscape.

• Branch was consistently ranked in the top 10% among over 180 locations in the region. Supervised a daily of staff of 11 employees, 3 direct and 8 indirect reports.
• Responsible for effective staff salary administration and rewards.
• Implement innovative marketing strategies to attract new clients and increase market share within the community, emphasizing Wells Fargo's commitment to financial education and community involvement.
• Collaborate with regional leadership to identify and implement strategies to enhance customer experience and loyalty, leading to increased customer retention and satisfaction metrics at the financial center.
• Develop and oversee employee training programs focused on financial literacy, customer service, and sales techniques, ensuring staff members are equipped with the knowledge and skills to enhance customer experience and drive revenue growth.
• Develop strategies to increase cross-selling of financial products and services to existing customers, maximizing revenue potential and enhancing customer satisfaction at Wells Fargo's Financial Center.