Robert Wallace
Fate
Summary
Results-oriented Plumbing Manager with 10+ years of experience leading plumbing operations, developing high-performing teams, and driving service excellence. Proven ability to train and mentor technicians, implement effective quality-control processes, and improve operational efficiency. Knowledgeable about applicable codes and industry best practices. Recognized as a dependable, detail-focused professional with strong customer service skills and a commitment to delivering reliable high-quality work.
Overview
26
26
years of professional experience
Work History
Plumbing Manager
ARS Rescue Rooter
Irving
03.2000 - Current
- Oversaw all aspects of plumbing operations with the Branch.
- Managed team scheduling and resource allocation for service calls.
- Trained and mentored junior plumbers on techniques and best practices.
- Implemented quality control measures to enhance service delivery standards.
- Resolved customer inquiries and complaints effectively and promptly.
- Conducted regular operations, sales, and Safety meetings weekly with plumbers
- Coordinated installation and technical support of equipment.
- Supervised a team of plumbers in the installation, repair, and maintenance of plumbing fixtures and systems.
- Adhered strictly to safety protocols when performing inspections or repairs onsite.
- Coordinated with subcontractors to ensure timely completion of projects on budget.
- Assisted in developing bid proposals for small, medium, and large-scale jobs requiring multiple technicians.
- Resolved conflicts between customers, employees, contractors, suppliers, and other stakeholders involved in projects.
- Investigated customer complaints concerning plumbing services provided by company personnel.
- Created detailed reports outlining progress on assigned tasks as well as any potential issues.
- Identified opportunities for cost savings through improved processes or technologies.
- Developed strategies for improving efficiency in the delivery of services without compromising quality standards.
- Evaluated existing installations for conformance with applicable building codes and regulations.
- Trained and monitored employees to teach daily tasks and improve performance and sales.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Created work crew schedules and delegated assignments.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Skills
- Residential and commercial plumbing
- Plumbing codes and regulations
- Project management and coordination
- Cost estimation and analysis
- Permit processing and compliance
- Organizational and time management
- Effective communication skills
- Team leadership and supervision
- Conflict resolution strategies
- Quality control processes
- Operations oversight and planning
- Customer relationship management
- Employee training and development
- Resource allocation strategies
- Safety protocols adherence
Timeline
Plumbing Manager
ARS Rescue Rooter
03.2000 - Current