Erika Wallis
Pooler,GA
Summary
A hospitality professional with proven track record of delivering exceptional guest experiences and maintaining high standards. Extensive experience in event coordination and customer service, ensuring seamless operations. Known for effective teamwork and adaptability to changing needs, showcasing skills in communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Bay Host / Event Ambassador / ACE Trainer
Topgolf
10.2020 - 04.2024
- Planned and executed corporate events, fundraisers, and private parties, tailoring experiences to guest needs
- Trained and mentored over 20+ new team members in venue standards, safety protocols, and upselling techniques
- Delivered engaging in-class hospitality experiences while consistently exceeding upselling targets
- Maintained compliance with health and safety regulations, including alcohol services and gaming services
- Managed post-event documentation, including receipts, schedules, and client communication follow-ups
- Ensured cleanliness and readiness of dining and beverage service areas
Crew Member
Epic Theaters
10.2019 - 10.2020
- Delivered exceptional customer service at ticketing, concessions, and in-theater guest support
- Operated POS systems, accurately processed transactions, and maintained cash drawer security
- Enforced company safety standards while multitasking across departments during peak hours
- Maintained cleanliness of all public and private theater areas, contributing to a positive guest environment
Lifeguard
Oakleaf Plantation Pools
03.2018 - 10.2019
- Maintained constant surveillance of the pool area
- Responded to all emergency situations immediately in accordance with the American Red Cross policies and procedures
- Knew, understood, and consistently applied safety rules, policies and guidelines for the pool and aquatic area
- Sustained accurate records as required by the State Health Department code
- Executed equipment checks and ensured appropriate equipment was available when needed
- Performed chemical testing at appropriate times of the day, as required, and took appropriate action
Team Member
Chick-fil-A
10.2018 - 04.2019
- Provided efficient and friendly service to guests in a fast-paced dining environment
- Ensured food prep areas were clean, organized, and stocked ahead of peak periods
- Promoted special menu items through product displays and verbal recommendations
- Adhered to inventory and cash control procedures to maintain operational standards
- Complied with company service standards, including inventory and cash control procedures
Education
High School Diploma -
Oakleaf High School
Orange Park, FL05.2020
Skills
- Certified in First Aid and CPR
- Problem Solving and Critical Thinker
- Great Customer Service
- Time Management and Multitasking
- Extensive Cash Handling and POS system experience
- Effective interpersonal communication
- Collaborative team member
- Upsell Techniques
- Punctuality
- Cleanliness
Timeline
Bay Host / Event Ambassador / ACE Trainer
Topgolf
10.2020 - 04.2024
Crew Member
Epic Theaters
10.2019 - 10.2020
Team Member
Chick-fil-A
10.2018 - 04.2019
Lifeguard
Oakleaf Plantation Pools
03.2018 - 10.2019
High School Diploma -
Oakleaf High School
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