Robert Warshauer
Farmingdale,NY
Summary
Demonstrated success in gray, white and black box testing. Write and understand test cases, create test plans and identifying use cases. Comprehensive understanding of full software development lifecycle.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Software Quality Engineer
Opentrons
New York, NY
06.2022 - Current
- Analyzed user requirements and developed test plans, scenarios, scripts and procedures.
- Reported test results in a timely manner and documented all defects found during testing cycles.
- Collaborated with developers, designers, project managers, business analysts and other stakeholders throughout the development process.
Emergency Dispatcher
Village of Farmingdale
Farmingdale, NY
12.2018 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Software Quality Engineer
Apple
Cupertino, CA
12.2019 - 05.2022
- Collaborated with developers, designers, project managers, business analysts and other stakeholders throughout the development process.
- Created detailed bug reports outlining the issue, its severity level, steps taken to reproduce it and suggested solutions for each defect discovered.
- Performed regression tests after code changes were made to ensure existing functionality was not impacted negatively by the change.
- Provided feedback on user interface designs from a usability perspective prior to implementation of new features or updates.
Genius
Apple
Huntington, NY
10.2016 - 12.2019
- Maintained high level of customer satisfaction with Apple products through exceptional service
- Successfully diagnosed and resolved problems with a wide range of Apple products from iPods to Mac Pros
- Applied empathy in order to grasp and harmonize with the concerns of customers.
Assistant Service Manager
ShopRite
Bethpage, NY
08.2010 - 06.2018
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
Education
Bachelor of Science - Infromatics
University At Albany
Albany05-2017
Skills
- Manual Testing
- Regression Testing
- Test Planning
- Test case design
- JIRA management
- Mobile Application Testing
- Software development life cycle
Accomplishments
- United States Congress Certificate of Achievement for response to two life saving calls in Farmingdale within a month span
Certification
- Emergency Medical Technician (EMT)
- Certified Mac Technician
- Certified iOS Technician
References
References available upon request.
Timeline
Software Quality Engineer
Opentrons
06.2022 - Current
Software Quality Engineer
Apple
12.2019 - 05.2022
Emergency Dispatcher
Village of Farmingdale
12.2018 - Current
Genius
Apple
10.2016 - 12.2019
Assistant Service Manager
ShopRite
08.2010 - 06.2018
Bachelor of Science - Infromatics
University At Albany
- Emergency Medical Technician (EMT)
- Certified Mac Technician
- Certified iOS Technician
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