Jenifer Washington

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customers medical claims, and Rx claims while adhering to company guidelines.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Helped with eligibility and enrollment updates for continuing members services
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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• Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
• Provided service on consumer loans credit cards, checking accounts, savings accounts, Executive of Estate accounts, Bankruptcy and charge off accounts
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Handled multiple computer systems to ensure the security of the accounts were filed to company standards and within a timely manner.
• Reported transaction into the database accurately on inbound and outbound calls
• Resolved customer account problems independently by company and government guidelines
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

• Account Receiver at Truist Bank in the Collection Department working with consumer loans, credit cards, saving and checking accounts
• Collected payments for mortgage loan such as FHA, VA and business loans whether delinquent or current accounts.
• Prepared payment arrangements for hardship assistances base on client's qualifications.
• Process payment on HELOC accounts and following company compliance accurately on each account
• Accurately documentation on each products using multiple computer systems
• Used skip tracing resources to locate debtors and updated information in company system.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.

• Managed all incoming calls by scheduling walk-in and phone appointments with clients.
• Processed cash or card transactions for client services and meeting productivity goals required each month.
• Built a loyal clientele base through exceptional customer service and personalized care.
• Provided client consultations before each services to assured after services satisfactions has been met.
• Recorded each session and document information into the computer files.
• Providing an organized clean and sanitary workstation
• Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
• Performing daily transaction of services and recordkeeping.
• Key holder of the facility having the responsibility of opening and closing procedures.

• Served as a sales associate for Fantastic Sam's promoted sales and company products
• Provided a clean workstation for client services
• Kept an organize file of the services provided each day
• Followed NC State Broad rules a regulation for operation of the company
• Client consultation before each service to assure client of accurate understand to preform each client request
• Multitask, by answering phones and operate computer system to cash out customer while serving clientele
• Attended meetings on productivity each week to improve weekly sale goals for the company

• Analyzed and evaluated clients hair and other physical attributes to determine and recommend beauty treatment or suggestions on hair styles
• Provided a safe environment for clientele applied health and sanitation standards in keeping with NC standards
• Responsible for recording inventory, bookkeeping and other entries for end of the year requirements report
• Provided all supplies to meet the needs of the company
• Conducted the business with loyalty , empathy, and respect

• Served as a sales associate for Fantastic Sam's promoted sales and company products
• Prepared and providing a clean and sanitary work station for the business and coworkers
• Provided client consultations before each service and maintain records of each session
• Ability to multi task duties by answering phones and operate computer system to cash out customer while serving clientele
• Attended meeting productivity sessions each week and provided weekly goals for the store to ensure clientele and employee safety

• Stayed consisted with providing customer service; processing customer returns, resolve customer complaints
• Maintain knowledge of company's merchandise while providing helpful advice to customers to increase sales transactions
• Attended store meetings for updates on productivity of sales for each team members
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.