Frontline Manager (Airworthiness)
Federal Aviation Administration, FAA
09.1996 - 05.2025
- Supported team in daily operations, ensuring adherence to company policies and safety procedures.
- Assisted in managing schedules, optimizing workflow efficiency across departments.
- Collaborated with team members to resolve operational issues and improve service delivery.
- Engaged in training sessions to enhance understanding of company systems and processes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees.