Robert Watley
Keizer
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven track record of enhancing team performance through effective communication and training. Skilled in forklift operation and safety compliance, consistently achieving service goals and fostering high customer satisfaction. Bilingual communicator focused on improving client outcomes.
Overview
23
23
years of professional experience
Work History
Oregon Health Plan Assister
Oregon Marshallese Community Association
Salem
07.2021 - 06.2025
- Facilitated Oregon Health Plan Insurance applications for Marshallese community in Oregon.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted Marshallese/Islanders with health plan enrollment, ensuring timely and accurate paperwork completion.
- Addressed inquiries regarding health plan benefits and coverage options for Marshallese/Islanders.
Packer and Stow
Amazon
Salem
04.2020 - 05.2021
- Packed customer orders and stowed items using a picker to ensure efficiency.
- Operated packaging machinery to maintain workflow and productivity.
- Collaborated with team members to meet daily packing targets.
- Inspected products for quality before packing and shipping.
- Maintained cleanliness and orderliness of the workspace regularly.
- Assisted in training new staff on packing procedures and safety guidelines.
- Organized warehouse inventory according to established procedures for improved accessibility.
- Inspected packages for accuracy and completeness prior to shipping.
- Followed specified instructions for packing products precisely.
Receiving Associate
Home Depot Distribution
Salem
02.2019 - 03.2020
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory in designated storage areas for easy access.
- Operated warehouse equipment to move and manage materials efficiently.
- Collaborated with team members to improve receiving processes and workflows.
- Maintained accurate records of received goods in inventory management system.
- Communicated with suppliers regarding discrepancies or damaged items.
- Trained new associates on receiving procedures and safety protocols.
- Monitored stock levels to ensure timely replenishment of supplies.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Sorted and labeled items according to size, type, style, color or product code.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Utilized RF scanners to accurately track movement of merchandise within facility.
Assistant Manager
Renaissance Care Inc
Salem
01.2009 - 02.2019
- Supervised medication administration to ensure client safety and compliance.
- Supported personal services through monitoring and documenting client conditions.
- Provided housekeeping and laundry services to enhance client living environments.
- Prepared and served meals and snacks to meet dietary needs.
- Fostered companionship to improve client well-being and engagement.
- Assisted with recruiting, interviewing, and hiring employees to build a strong team.
- Organized and executed employee onboarding processes for smooth integration.
- Managed payroll submissions via Paycom, ensuring accurate records and compliance.
Puller/Stocker
Sears
Salem
11.2008 - 01.2009
- Picked and organized merchandise for customer orders efficiently.
- Collaborated with team members to maintain smooth warehouse operations.
- Operated forklifts and pallet jacks to transport products safely.
- Inspected incoming shipments for quality and accuracy regularly.
- Sorted items by category to streamline inventory management processes.
- Assisted in training new staff on warehouse procedures and safety protocols.
- Communicated effectively with supervisors regarding stock levels and needs.
Shuttle Driver/Lube Technician
Kuhio Motor Inc
Lihue
08.2006 - 08.2008
- Transported customers to designated locations while maintaining vehicle readiness.
- Communicated effectively with dispatch for smooth operations and updates.
- Collaborated with team members to coordinate shuttle schedules effectively.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
- Executed minor vehicle repairs, including oil changes and tire replacements.
- Assisted passengers with boarding and disembarking from shuttle bus.
- Conducted routine maintenance tasks such as replacing light bulbs on vehicles.
Port Operator(Security)
Hawaii Superferry
Lihue
06.2006 - 08.2008
- Operated forklift to position ramp, ensuring secure area and traffic control.
- Conducted daily security patrols of assigned areas to maintain safety and compliance.
- Performed routine maintenance on equipment, enhancing operational efficiency.
- Enforced safety regulations and monitored access control points effectively.
Puller/Loader
Home Depot
Lihue
09.2005 - 08.2006
- Extract merchandise and load onto trucks for delivery, followed by unloading freight and stacking inventory
- Operated forklifts to move products within the warehouse efficiently.
- Prepared customer orders by selecting items from inventory locations.
- Conducted regular stock checks to support accurate inventory levels.
- Worked collaboratively with team members to reach daily productivity goals set by management.
Payroll Clerk
Majuro Steverdor Company
Majuro
01.2002 - 09.2005
- Processed payroll for up to 100 employees, ensuring accurate wage and deduction calculations.
- Coordinated with HR to apply appropriate benefits deductions consistently.
- Assisted employees with payroll inquiries, providing necessary information promptly.
- Ensured timely distribution of paychecks and direct deposits to all staff.
- Compiled timesheet data weekly for efficient payroll processing by coordinator.
- Maintained precise records of payroll transactions to ensure regulatory compliance.
- Executed regular reconciliation of payroll accounts to identify discrepancies.
- Tracked vacation accruals and personal leave balances for each employee meticulously.
Education
Early Childhood Education -
College of Marshall Islands
MajuroSkills
- Customer service
- Employee training
- Effective communication
- Networking
- Forklift operation
- Inventory management
- Payroll processing
- Security management
- Warehouse operations
- Team leadership
- Time management
- Bilingual communication
- Documentation skills
- Training and development
- Safety compliance
Timeline
Oregon Health Plan Assister
Oregon Marshallese Community Association
07.2021 - 06.2025
Packer and Stow
Amazon
04.2020 - 05.2021
Receiving Associate
Home Depot Distribution
02.2019 - 03.2020
Assistant Manager
Renaissance Care Inc
01.2009 - 02.2019
Puller/Stocker
Sears
11.2008 - 01.2009
Shuttle Driver/Lube Technician
Kuhio Motor Inc
08.2006 - 08.2008
Port Operator(Security)
Hawaii Superferry
06.2006 - 08.2008
Puller/Loader
Home Depot
09.2005 - 08.2006
Payroll Clerk
Majuro Steverdor Company
01.2002 - 09.2005
Early Childhood Education -
College of Marshall Islands
Similar Profiles
Maranda GrimaldiMaranda Grimaldi
Associate Director at Mental Health & Addiction Association of OregonAssociate Director at Mental Health & Addiction Association of Oregon
Jessica BenfieldJessica Benfield
Lead Accountant at Oregon Restaurant & Lodging AssociationLead Accountant at Oregon Restaurant & Lodging Association
Erica BriggsErica Briggs
Education Specialist at Nonprofit Association Of OregonEducation Specialist at Nonprofit Association Of Oregon
Nallely ArellanoNallely Arellano
Lead Qualified Mental Health Professional (Lead QMHP) at Oregon Department of Corrections – Coffee Creek Intake CenterLead Qualified Mental Health Professional (Lead QMHP) at Oregon Department of Corrections – Coffee Creek Intake Center
Cassandra BoazCassandra Boaz
Hairstylist at Great ClipsHairstylist at Great Clips