Robert Wayne Barber
Oregon,OH
Summary
Accomplished Account Manager and HVAC Service Manager with a proven track record at Gem Service and Affordable Mechanical, enhancing client satisfaction and retention through exceptional customer service and problem-solving skills. Expert in account and branch operations management, demonstrating a positive attitude and a knack for fostering long-term customer relationships. Achieved significant improvements in service quality and operational efficiency, driving revenue growth and team collaboration.
Overview
24
24
years of professional experience
Work History
Account Manager
Gem Service
09.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
HVAC Serice Tech
Gem Energy
06.2011 - 09.2019
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
HVAC Service Manager
Affordable Mechanical
09.2007 - 06.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Negotiated with vendors to secure best prices for parts and supplies.
HVAC-R Supply House Branch Manager
Johnstone Supply
06.2001 - 09.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Consulted customers to boost product sales and services.
Education
Building Trades
Local 50 MES Apprenticeship
Northwood, OH05-2016
Skills
- Account management
- Attention to detail
- Positive attitude
- Branch operations management
- Customer service
- Excellent time management skills
- Problem-solving
- Excellent work ethic
- Teamwork and collaboration
- Customer service management
- Customer satisfaction
- Verbal/written communication
Timeline
Account Manager
Gem Service
09.2019 - Current
HVAC Serice Tech
Gem Energy
06.2011 - 09.2019
HVAC Service Manager
Affordable Mechanical
09.2007 - 06.2011
HVAC-R Supply House Branch Manager
Johnstone Supply
06.2001 - 09.2007
Building Trades
Local 50 MES Apprenticeship
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